Community Manager - Gossett on Church

Greystar•Nashville, TN

13d•$85,000 - $95,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned property, including staff, daily activities, and resources, to meet budgeted financial and operational goals and ensure compliance with company policies and applicable housing laws and regulations. The position is for a stabilized, 367-unit midrise property. The role contributes to budget development; manages revenue, rent collection, financial reporting, vendor invoices, and expenditures; and oversees leasing, lease enforcement, marketing, occupancy, and resident retention. It also supervises property staff, ensures the property and amenities meet safety and appearance standards, supports the client/owner relationship, and completes accounting, administrative, and other reports. California-based Community Managers also use a state-specific lease file checklist to ensure lease documents are complete, compliant, and organized. The work is based in an office with frequent possible exposure to outdoor conditions. Physical access to all areas of the community and amenities is required. Routine local travel may be necessary for bank deposits, training, outreach events, and other work duties. The posted salary range is $85,000–$95,000, with possible performance-based bonuses for onsite property roles.

Requirements

4–6 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely rent and fee collection and posting, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, approving discounts and renewal leases, conducting apartment inspections, following notice requirements, evicting residents, and imposing and collecting allowable lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet company standards for resident service requests.
Inspect the property and ensure grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist.
Ensure on-site staff who drive the golf cart have valid driver’s licenses.
Travel locally as needed for bank deposits, training classes, outreach events, and other work-related situations.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.