Community Manager, Onsite I

Associated Asset Management (AAM)•Plainfield, IN

3d•Onsite

About The Position

The Onsite Community Manager provides community management and effective customer service within an active adult (55+) community. The role requires in-depth knowledge of the governing documents (CC&Rs) and compliance with applicable state, city, and county laws and regulations for community associations. The manager leads day-to-day association operations, supports the Board of Directors, fosters resident engagement and positive relations, and helps maintain property values and quality of life for residents. The position oversees association governance and compliance, financial and budget matters, contracts and vendors, architectural review, on-site staff, and community facilities. It also supports resident clubs, special-interest groups, volunteers, and new-resident orientation. The manager works onsite and may need to work evenings and weekends as necessary.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Facilities management skills and experience.
Excellent interpersonal and communication skills, including public speaking, group effectiveness, and persuasive expression.
Ability to manage multiple tasks, set priorities, and meet deadlines.
High attention to detail.
Strong organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to work positively and effectively with staff and residents at all levels.
Ability to collaborate and cooperate within the department and with other departments.
Ability to work evenings and weekends as necessary.
Ability to sit at a workstation and use a computer and other office equipment, walk and/or drive throughout the community, and sit or stand for moderate periods.

Responsibilities

Manage the association’s business with the Board of Directors to maintain property values, foster positive owner and resident relations, and support members’ quality of life.
Build effective working relationships with board members, committee members, and owners.
Recommend and implement procedures to ensure compliance with federal, state, and local laws and resale-buyer disclosure requirements.
Conduct community tours as required, track non-compliance issues, issue notices, and follow Board-established fine and collection policies.
Manage the architectural control process and communicate with owners about compliance with Design Guidelines and policies for Design Review.
Plan and assist with Board and annual membership meetings, prepare and provide board packages, and issue required meeting notifications.
Review monthly financials and submit accounts payable to the management company.
Establish, draft, execute, and supervise the annual community budget; manage capital improvements; review financial statements; prepare variance reporting; monitor accounts payable and delinquent accounts; and approve and code vendor invoices.
Obtain competitive contract bids, present comparative bid reviews, supervise compliance with executed contract terms, and oversee community and contractor liability insurance requirements.
Supervise onsite association staff, chair staff meetings, and coordinate management activities.
Review incident reports, respond to them, and implement timely solutions.
Help residents establish Chartered Clubs and Special Interest Groups, including assisting with charter applications, facility-space assignments, program development and promotion, and file maintenance; provide general oversight.
Develop an active resident volunteer program, including promotion and recognition.
Prepare and host New Resident Orientation presentations to promote participation and provide orientation.
Attend Board of Directors, club, and committee meetings as required.
Perform other duties as directed.
Inspect common areas and travel throughout the community as needed for management-contract and HOA-related matters.