Community Manager - Hickory View

FREEMAN WEBB COMPANY REALTORS, LLC•Nashville, TN

About The Position

The Community Manager is responsible for the day-to-day operations of an individual community or group of communities in the same geographic area. The role builds and leads a team with shared goals, managing residential real estate properties for clients personally or through subordinate supervisors and employees. Key areas of oversight include budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resources administration, and the property's overall performance as a real estate asset. The manager oversees property operations and inspections, safety procedures, housing and Fair Housing compliance, emergency response, apartment turnover and readiness, contractors, supplies, equipment, leases, common areas, and resident evictions. They hire, train, supervise, coach, and evaluate employees; lead marketing and sales efforts; support resident relations and retention; and ensure customer service standards. The role also oversees purchasing, vendor and invoice procedures, deposits, petty cash, and compliance with accounting procedures. This position reports to the Regional Property Manager. Freeman Webb describes a team-oriented, supportive work culture with opportunities for internal promotion, professional development, and ongoing training. The company offers competitive benefits, including a 401(k) plan and paid time off.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
Familiarity with federal, state, and jurisdictional laws and regulations concerning multifamily housing, Fair Housing, and employee safety.
Ability to read, analyze, and interpret business and professional materials, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups and individuals.
Ability to calculate common business figures and apply basic algebra and geometry.
Ability to solve practical problems and interpret written, oral, diagrammatic, and schedule-based instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Regularly talk or hear; frequently stand, walk, and sit; often climb or balance; regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.

Nice To Haves

IREM certification is highly desirable.

Responsibilities

Manage the day-to-day operations and overall performance of one or more residential communities.
Inspect each building at least weekly, maintain inspection records, and follow up to ensure corrective actions are completed.
Maintain an effective community safety program, conduct and record monthly staff safety meetings, and follow emergency procedures.
Coordinate housing violations, resident arrangements, potential problems, and property insurance claims with the appropriate company personnel.
Ensure employees and contractors comply with Fair Housing policies and required notices are posted.
Inspect vacated apartments, determine turnover work, and approve vacant units for move-in; inspections of vacated apartments may only be delegated with written Regional Property Manager approval.
Monitor property supplies, replacement items, contractor work, equipment condition, offices, and common areas; coordinate equipment replacement with the Regional Property Manager.
Ensure lease and rental agreements are properly completed and renewed, and assist with evictions in accordance with court orders and company direction.
Communicate policy and procedure changes and keep manuals and instructional memoranda accessible to staff.
Hire, train, equip, supervise, coach, mentor, and evaluate on-site personnel; support employee development and make recommendations concerning advancement, promotion, or termination.
Ensure employees receive required training, understand company policies, and have access to required workplace notices; report on-the-job injuries to Human Resources on the day they occur.
Oversee community marketing, sales, customer service, outreach, and advertising efforts; maintain market-ready vacant units and marketing materials.
Review first-impression standards, shopping reports, sales reports, and market survey information; guide staff and recommend pricing or marketing adjustments.
Maintain resident relations and retention programs, ensure superior customer service, resolve or escalate resident concerns, and follow up after maintenance work.
Ensure a management team member meets new residents before or at occupancy and communicate community news to residents in accordance with approval procedures.
Oversee purchasing and vendor approvals, confirm deliveries and services before invoice processing, ensure daily deposits of checks and money orders, secure and account for petty cash, and follow accounting procedures.
Direct, coordinate, and evaluate subordinate supervisors and other employees, including assigning work, appraising performance, and addressing complaints and problems.