Community Manager - The Village Residences - Mountain View

Greystar Management Services•Mountain View, CA

7d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to achieve financial and operational goals. The role ensures compliance with company policies and procedures and with laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and lease enforcement, develops marketing and leasing strategies, and supports resident satisfaction and retention. The role also oversees property maintenance and appearance, supervises and develops staff, and supports the client or owner relationship through meetings, tours, and performance updates. For California properties, the manager also oversees lease documentation using the California-specific Lease File Checklist. The position is based in an office environment with frequent possible exposure to outdoor conditions. It requires access throughout the property and amenities, occasional local travel, and the ability to move items weighing up to 20 pounds independently and up to 50 pounds with assistance.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage rent rates, collections, fee posting, bank deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices, including reconciling work or purchases, checking insurance certificates, coding charges, and coordinating related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and allowable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests and take action to resolve service issues and support retention.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and address safety, cleanliness, appearance, and appeal of grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.
Ensure any on-site staff who drive the golf cart have valid driver’s licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus-program eligibility may be available in addition to base salary, depending on role and performance.