Community Manager
About The Position
The Community Manager is responsible for the overall management of an apartment community or group of communities. The role oversees office operations, including leasing and resident relations, and partners with maintenance teams while ensuring financial performance goals are met. The Community Manager uses leadership skills to create a better place to live and a top place to work. The position also involves fostering positive relationships with residents, enforcing lease agreements and community policies, organizing resident events and initiatives, and preparing and managing the property's budget, including revenue, expenses, and capital improvements.
Requirements
- High school diploma or equivalent (GED).
- At least 5 years of multifamily or related property management experience; equivalent experience in retail and/or hospitality property management is accepted.
- At least 2 years of people management experience.
- Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
- Experience using data and reports to develop solutions that sustain high customer service standards, optimize revenue generation, and manage expenses effectively, as demonstrated by work products.
- Experience successfully resolving resident issues.
- Experience supporting and developing subordinates and providing feedback and coaching that improves performance.
- Ability to exercise professional judgment with composure.
- Experience managing contracts with third-party service providers.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Oversee the overall management of an apartment community or group of communities.
- Manage office operations, including leasing and resident relations, and partner with maintenance teams.
- Ensure financial performance goals are met.
- Foster positive relationships with residents, address their concerns, and resolve issues promptly.
- Enforce lease agreements and community policies consistently and fairly.
- Organize and manage resident events and initiatives to promote a sense of community.
- Prepare and manage the property's budget, including revenue, expenses, and capital improvements.
- Support and develop subordinates by providing feedback and coaching.
- Manage contracts with third-party service providers.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid vacation
- Company holidays
- Team member housing discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
