Community Manager

25N Coworking • Waco, TX

27d • $45,000 - $45,000 • Onsite

About The Position

The Community Manager leads a 25N Coworking location hub in Waco, Texas, creating and maintaining a hospitality-focused culture and strong brand presence while leading a dynamic team. As the primary point of contact for members, guests, and prospective members, the Community Manager balances community building, hospitality, sales, events, and building operations to foster a comfortable, inviting, and productive environment.

This is a full-time position requiring 40 hours per week, with shifts scheduled between 8:00 a.m. and 5:00 p.m.; some exceptions apply. The role manages the location team, works with corporate and other teams, and is responsible for membership management, facility operations, event planning, sales flow, reporting, and front-desk hospitality.

Requirements

• 3–5 years of experience in coworking or hospitality leadership.
• Demonstrated ability to lead others with empathy toward shared goals.
• Strong interpersonal and customer-service orientation, including helping people reach solutions and insights.
• Patience, composure, and ability to stay level-headed under pressure.
• Attention to detail and ability to maintain focus so tasks are not overlooked.
• Intermediate to advanced proficiency with technology tools such as Microsoft and Google suites, Slack, Asana, HubSpot, and Canva.
• Ability to think on one's feet, learn quickly, adapt to change, and take ownership of important issues and problem-solving.
• Clear communication skills, strong writing, confident verbal communication, and comfort communicating in writing and by phone.
• Willingness to pitch in, work flexibly, and support the team as needed.
• Ability to lift and carry up to 30 pounds.
• Ability to move furniture or equipment weighing up to 100 pounds with assistance, such as using a dolly or coworker assistance.
• Ability to ascend and descend ladders and stairs.
• Ability to work in cold or hot environments and potentially in wind or rain at outdoor events.
• Ability to regularly access low or high spaces, including areas at irregular angles.
• Ability to operate computers and office equipment, including a coffee maker, laptop, keyboards, mouse, copy machine, and AV meeting room equipment.
• Ability to stand and walk for at least one hour at a time, two to three times per day.
• Ability to work in loud, chaotic environments and crowds during community events, and to maintain concentration in a busy environment.

Nice To Haves

• Commercial real estate experience.

Responsibilities

• Design community initiatives that help members connect, including introductions, event participation, and community-wide communications.
• Resolve member-related issues, lead member onboarding and offboarding, check in with members, support retention, and conduct renewal conversations.
• Participate creatively in the Slack network daily and manage mail services.
• Coordinate with building operations and maintenance teams to maintain a high-quality member experience, including preparing the space, managing keycards, and ordering supplies.
• Conduct opening and closing procedures according to the Process + Procedure manual.
• Oversee building maintenance and consult with the in-house design team or building management.
• Develop and schedule community, educational, and networking events; oversee catering, staffing, and space setup and takedown.
• Attend post-event debriefs with Corporate and/or Marketing teams and collaborate with Marketing to promote in-space events and updates by email or social media.
• Manage the location's sales flow, identify growth opportunities, set sales strategy, conduct or schedule tours, communicate offerings to prospective members, and follow up with leads consistently and promptly.
• Generate reports on membership, sales, marketing programs, and other areas as requested.
• Enter and maintain membership information and updates in coworking software.
• Collaborate with Accounting on monthly member billing and payment accuracy.
• Manage Hospitality Coordinator(s) and Community Assistant(s), as applicable; support new-hire onboarding and training with the corporate team.
• Coordinate schedules to ensure consistent desk coverage and hold coaching conversations as needed, consulting with the Director of Operations and Director of Brand & Culture when necessary.
• Collaborate with the nationwide Community Management team through Slack and monthly calls.
• Serve as the first and last point of contact for the building; cover the front desk during business or designated hours, greet and check in members and guests, and track attendance.

Benefits

• Salary and quarterly bonuses.
• Vacation time that increases with tenure: one week after three months, two weeks on the first and second anniversaries, and three weeks on the third and following anniversaries.
• 11 paid holidays per year.
• Five days of paid sick time per year.
• Two days of paid volunteer time per year.
• Full suite of healthcare benefits, including medical, dental, vision, disability, and life insurance.
• 401(k) Retirement Savings Plan.
• $1,000 annual stipend for ongoing training, wellness, and education.
• Freshly brewed coffee and tea, 25N-branded swag, and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed