Community Manager

PMP Management•Irvine, CA

20d•$75,000 - $80,000

About The Position

PMP is seeking a motivated, detail-oriented, communicative, and personable Community Manager for its Orange County location. Community Managers typically manage five to six associations, with support from a dedicated Associate Manager, Customer Care Champions, and an administrative team. This support enables the Community Manager to focus on key objectives and provide service, expertise, and knowledge that meet or exceed client expectations. The Community Manager serves as a liaison with association boards and homeowners and oversees association operations and administration in accordance with management agreements, policies, and procedures. The role includes using PMP management tools, reviewing financial reports and summaries, advising boards and committees, preparing for and facilitating board meetings, assisting with architectural review, and coordinating inspections and follow-up actions.

Requirements

Extraordinary customer service skills.
Exceptional customer service skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to quickly learn and understand company-used software programs.
Proficiency in reviewing and understanding budgets and financial statements.
Strong organizational skills.
Honest, responsible, optimistic, and enjoyable demeanor.
Expected work schedule is 40 hours per week, Monday through Friday.

Nice To Haves

Four-year college degree preferred.
Two years of experience as an HOA portfolio or on-site manager preferred.
CMCA certification preferred.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
Perform administrative and management duties requested by the Board of Directors and in accordance with the management agreement.
Ensure PMP management tools, including the maintenance calendar, action item tracker, financial summaries, and delinquency tracker, are effectively utilized.
Review monthly financial reports and financial summaries.
Provide or oversee recommendations to the Association’s Board of Directors and committees on items requiring attention in the community.
Set up, attend, and facilitate Board meetings according to PMP standards.
Prepare Board packages according to PMP’s “Absolutes” and standards.
Assist the Board of Directors and Architectural Review Board with the architectural review process and routine inspections as necessary.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Conduct community walks and inspections as required by the management contract.
Perform other duties as assigned.