Community Manager - Dixon at Stonegate

Greystar Management Services•Fort Worth, TX

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment community, including team members, daily activities, and property resources. The role is accountable for meeting budgeted financial and operational goals and ensuring compliance with company policies and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgets, monitors financial performance, manages revenue and expenses, oversees vendor invoices, and enforces lease requirements. It develops and carries out marketing and leasing strategies to support occupancy and revenue goals, while promoting resident satisfaction and retention. The Community Manager also supervises property staff, coordinates maintenance standards, inspects the property, and supports the client or owner relationship through meetings, tours, and performance updates. For California properties, the role also manages lease documentation using the California-specific Lease File Checklist.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Experience sufficient to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the daily operations, staff, activities, and resources of the assigned property to achieve financial and operational goals and comply with company policies and applicable laws.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rents, fees, collections, financial deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; verify work and insurance documentation, code charges, and coordinate related communications.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including applications, discounts, renewals, inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property, grounds, buildings, and amenities and address safety, cleanliness, appearance, and appeal issues.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.