Community Manager

Yes Communities•New Haven, MI

22d

About The Position

The Community Manager plays a leadership role with both community team members and residents. The role oversees daily operations, including rent collection, supplies and marketing materials, team development, and protection of company assets. The Community Manager serves as the primary communication contact for residents and handles complaints, making decisions that support the community’s financial success, safety, and condition. The role also communicates community successes and challenges to the supervisor and team to maintain alignment with company goals and objectives.

Requirements

Excellent oral and written communication skills.
Strong conflict-resolution skills.
Strong leadership and decision-making skills, including managing team-member performance.
Proficiency in Microsoft Office and industry-specific software products.
Proven ability to adapt to new or unforeseen situations.
Obtain or transfer state-specific licensing within 90 days of employment, where applicable.
Valid in-state driver’s license required.

Nice To Haves

High school diploma or equivalent preferred.
Property management or equivalent experience preferred.

Responsibilities

Manage daily community operations, including evictions, collections, resident relations, the community budget, and protection of company assets.
Recruit, train, manage, and develop team members.
Conduct regular team meetings to reinforce expectations and support employee growth.
Manage marketing, sales, leasing, and turnover of new, used, foreclosed, and broker homes to support community success and occupancy.
Develop and maintain positive relationships with vendors, cities, municipalities, and counties.
Plan and oversee community events to maintain a positive community environment.
Coordinate with residents to uphold property standards.
Travel to and attend company meetings, trainings, and conferences as requested by management.
Coordinate new home delivery and setup, and request warranty or follow-up work from manufacturers.
Perform additional duties as assigned by management; duties may change.
Communicate community successes and challenges with the supervisor and team.
Serve as the primary resident contact and resolve complaints.