Community Manager

Hawthorne Residential Partners•Meridian, NC

13d

About The Position

Hawthorne Residential Partners is seeking a Community Manager to lead apartment community operations and serve as a team coach, Live It culture ambassador, and business strategist. The manager oversees financial performance, leasing success, vendor partnerships, and resident satisfaction, while supporting team development and daily performance to maintain strong occupancy and a thriving community. The role includes financial and administrative oversight, operational and property-quality management, team leadership, resident engagement, and support for leasing and occupancy. The Community Manager works with maintenance, vendors, prospects, residents, company leadership, and ownership groups. The position also includes managing community social media and ensuring that the office, amenities, and common areas are clean and welcoming. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver’s license.
Effective communication skills to align and support the team and work effectively with vendors, prospects, clients, and other teams.
Ability to interpret financial reports and make informed decisions within budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to excellent service and a customer-focused approach.
Ability to provide servant leadership, training, and development to team members.
Positive, enthusiastic, and driven approach to day-to-day operations.

Nice To Haves

Six months of community manager experience in multifamily housing.
Experience with Yardi, Knock, and Microsoft software.
CAM, CAPS, real estate, and/or property management license.

Responsibilities

Manage budgets, rent collection, community financial reporting, move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock, and ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain curb appeal and property quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Build a positive team culture across office and maintenance staff.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align goals and celebrate successes.
Address escalated resident concerns professionally and with care.
Plan and lead resident events to support satisfaction and engagement.
Monitor and respond to online reviews and manage the community’s reputation.
Maintain communication with leadership and ownership groups.
Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Create and manage community social media content to highlight resident events and promote engagement.
Ensure the office, amenities, and common areas are clean and welcoming.