Community Manager

RPM Living • Tucson, AZ

4d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role requires strong resident relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and teamwork. The manager leads and develops property staff, supports financial and operational performance, promotes resident satisfaction and retention, and maintains positive relationships with property owners. This onsite position is primarily office-based and requires a flexible schedule, including weekdays, nights, and weekends as business needs require.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• 3 or more years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the physical requirements of the role, including sitting for extended periods, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items up to 20 pounds, and operating office equipment.
• Flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check.

Nice To Haves

• Valid driver's license preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing office staff training on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by promptly addressing complaints, questions, and requests and resolving service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement leasing strategies that support occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager