COMMUNITY MANAGER - Andrews Place
About The Position
The Community Manager has full oversight of an assigned property and provides leadership and direction to its associates. Reporting directly to the Regional Manager and/or Area Manager, the manager mentors and coaches associates to support the corporate mission, improve individual performance, and provide excellent customer service to residents. The role requires professionalism, strong attendance and communication, and the ability to build lasting business relationships. The Community Manager oversees property operations, personnel, leasing, resident relations, rent collection, budgeting, maintenance coordination, vendor activity, and property condition. The position is full-time, based at Andrews Place in Panama City, Florida, and may offer onsite living. Local travel may be required as needed for business. The schedule may include days, nights, weekends, and on-call work.
Requirements
- High school diploma or equivalent.
- Property/Community Manager state-level license where required.
- At least three years of property management experience is preferred.
- Ability to perform all functions of an Assistant Community Manager.
- Strong leadership, communication, and decision-making abilities; ability to motivate team members to accomplish company goals.
- Ability to handle interruptions and multitask in a rapidly changing environment while prioritizing and processing information accurately.
- Sound understanding of multifamily management and operations, including asset and personnel management, office operations, budgeting, and planning.
- Ability to provide excellent customer service and communicate professionally by email, phone, and in person.
- Creativity, sound business judgment, self-direction, diplomacy, and a strong results orientation.
- Computer literacy and excellent written and oral communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work at a computer for at least seven hours daily, standing or sitting.
- Ability to travel independently for property business; government-issued state ID or valid driver’s license if required by management based on location, property, or business needs.
Nice To Haves
- Proficiency in OneSite.
- Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
- ARM (Accredited Residential Manager) designation.
- CAM (Certified Apartment Manager) designation.
Responsibilities
- Provide full oversight of the assigned property.
- Supervise, train, mentor, and coach community associates; evaluate their performance, complete annual reviews, and counsel underperforming associates with constructive feedback.
- Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
- Attract, screen, and select prospective residents in accordance with applicable laws, program regulations, and Resident Selection Criteria.
- Monitor market conditions affecting leasing and operations, and develop and execute marketing and advertising campaigns for apartment leasing.
- Assist with developing and implementing resident services programming.
- Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
- Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and processing returns.
- Maintain familiarity with accounts payable procedures and requirements.
- Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
- Monitor landlord-tenant relations and mediate disputes when necessary.
- Use maintenance software to enter and track service requests and regularly review maintenance reports.
- Conduct walkthroughs and follow up on vendors’ work on site.
- Inspect apartments for move-in condition and turnover status, and inspect property grounds, offices, community rooms, and amenities for cleanliness and maintenance.
- Ensure contractors and vendors have Vendor Compliance approval before work begins, and monitor approved work activities.
- Perform other duties as requested by the supervisor.
- Travel independently for property business and access all areas of the property grounds and structures.
- Communicate with applicants, residents, vendors, and supervisors about day-to-day property operations.
Benefits
- Potential for onsite living.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
