Community Manager

MMS Group•Indianapolis, IN

5d•$70,000 - $75,000

About The Position

The Community Manager leads the operational, financial, and cultural success of a residential property, with responsibility for resident satisfaction, team development, and property performance. The role combines daily operational management with strategic planning, coaching, and accountability to deliver GoldOller’s service standards and support residents and employees. The manager monitors financial and operational performance, develops improvement plans when targets are missed, and keeps leadership informed. The role also oversees leasing, resident relations, maintenance coordination, regulatory compliance, and property presentation. Monthly bonuses may be available.

Requirements

Demonstrated success in property management, with strong financial, leasing, marketing, and resident-relations skills.
Proficiency in Microsoft Office and RealPage systems, including OneSite, AIRM, and Ops Technology.
Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state and local codes.
Strong leadership, coaching, team-building, conflict-resolution, organizational, communication, multitasking, and problem-solving abilities.
Ability to build effective relationships with peers, leadership, residents, and external partners.
High school diploma or GED.
1–3 years of residential property management experience as a Community Manager or in a similar role.
1–3 years of multifamily housing experience.
Experience with OneSite.
Ability to lift, push, or pull up to 40 pounds.
Valid driver’s license and reliable personal vehicle.
Ability to work one weekend per month.
Ability to travel to other sites, including out-of-state and overnight travel, as needed.

Nice To Haves

Bachelor’s degree in Business or Marketing.
CAM or ARM certification.

Responsibilities

Prepare and monitor budgets, occupancy, rental income, bad debt, and expenses to meet property performance goals.
Prepare, track, and report financial information, including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations.
Use required operational technologies, including RealPage products, to track performance, manage purchasing, maintain purchase-order compliance, and ensure accurate data.
Develop action plans for underperforming areas and communicate and collaborate with the Regional Property Manager, Asset Manager, and DOO.
Walk, oversee, and inspect the property, document findings, and complete move-in, move-out, vacancy, and annual unit inspections.
Enforce Fair Housing laws, safety codes, health regulations, and local ordinances; assess and post related charges and issue resident notices.
Maintain an orderly leasing office with consistent office hours; attend management meetings, complete assigned training, and ensure team training compliance.
Report liability and property incidents promptly and submit workers’ compensation documentation on time.
Recruit, onboard, retain, coach, and develop employees; conduct reviews, create growth plans, manage corrective action, and lead counseling or termination processes as needed.
Lead weekly team meetings, promote teamwork and accountability, apply personnel policies consistently, and recognize employee contributions.
Oversee timecards, overtime, PTO, attendance, and adherence to dress code and uniform requirements.
Promote resident satisfaction through timely service, communication, conflict resolution, and professional enforcement of community rules.
Develop resident retention programs, host and attend resident events, and maintain a renewal ratio of at least 40%.
Manage compliant move-ins and move-outs and complete leases, renewals, and addendums.
Monitor, solicit, and respond to social media reviews in accordance with brand standards.
Counsel delinquent residents and participate in court hearings or appeals as needed; refer residents to appropriate support agencies when applicable.
Oversee leasing strategy, pricing, renewals, advertising, and social media; track competitors and complete market surveys.
Ensure leasing teams meet closing-ratio and shopping-report targets, resident-facing materials follow brand standards, and CRM leads receive timely responses and follow-up.
Maintain occupancy by showing vacant apartments, following leasing procedures, and completing approved applicant credit, criminal, and background checks.
Partner with maintenance leadership to ensure service requests are logged, addressed within 24 hours, and closed promptly, with residents updated about delays.
Ensure timely preventative maintenance, safety checklists, and inspections; maintain curb appeal, cleanliness, and safety, including OSHA and MSDS compliance.
Oversee make-ready work and vendor and contractor work related to building and grounds maintenance.
Ensure availability for emergency calls, personally or through designated team members.
Keep community-owned tools, materials, and equipment secure and organized, and perform additional duties as assigned.

Benefits

Potential to earn monthly bonuses.
12 paid holidays plus a Celebrate YOU Day.
Up to 12 days of PTO in the first year, with vacation, personal, and sick time; PTO increases with tenure.
Medical, dental, and vision plans for employees and their families, starting the first of the month after 60 days of employment.
Company-paid Health Reimbursement Account.
Company-paid life insurance and Long-Term Disability coverage.
401(k) with a company match of 20 cents for every dollar saved, on up to 5% of pay.
Paid maternity, adoption, and parental leave after two years of service.
Paid bereavement leave.
Company-paid certifications and licensing.
Complimentary access to GoldOller community amenities, including pools, fitness centers, and wellness classes.