Community Manager

Associa•Walnut Creek, CA

19d•$80,000 - $90,000•Onsite

About The Position

Bay Area Property Services/Associa is seeking a Community Association Manager (CAM) to join its team in Walnut Creek, California. The manager works closely with clients and vendors and partners with other Associa departments. Success in the role requires strong customer service and the ability to manage multiple projects. The position oversees community association operations, serves as a liaison to association boards and homeowners, coordinates vendor and staff activities, and supports financial, administrative, and property-management processes. The role includes travel to client associations for meetings, inspections, walk-throughs, and community events as needed under management agreements.

Requirements

Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager and how they interface with homeowner requests.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict-resolution techniques.
Professional customer-service skills.
Ability to maintain confidentiality and discretion.
Self-motivated, proactive, detail-oriented, and able to function as part of a team.
Time-management and time-critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with multiple stakeholders, including assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.

Nice To Haves

Bachelor's degree preferred.
Community association experience preferred but not required.
CCAM and/or CMCA certifications preferred but not required.
Two to five years of relevant experience in the HOA industry preferred.

Responsibilities

Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as required by management agreements.
Prepare agendas, update management reports, and compile documents for Board meeting packages.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable statutory or governing-document time frames.
Update homeowner and association information in C3 and shared files.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Supervise association operations and administration in accordance with management agreements and association policies and procedures.
Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure effective development and use of Associa community management tools, including annual calendars, action-item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Board and committees regarding major capital expenditures needed to maintain the community's appearance and operation.
Oversee Architectural Review Board application processing and perform on-site community inspections as needed.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Ensure the Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files related to association operations.
Manage routine and special-project vendors, including procurement and performance evaluation, as contracted.
Oversee Associa staff as provided for in the contract.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.