Community Manager

Stonemark Management LLC•San Antonio, TX

About The Position

The Community Manager assists the Regional Manager in maintaining the physical asset and maximizing its financial returns in accordance with the owner’s objectives. The role directs and coordinates office staff activities related to showing apartments, explaining occupancy terms, leasing apartments, collecting security deposits, and preparing lease forms. The Community Manager supports administrative projects, ensures staff compliance with company policies, prepares reports and market surveys, and oversees marketing and leasing activities. The position reviews rental applications and leases, approves market-ready apartments, manages community cash functions and asset inventory, assists with budgets, analyzes budget variances, and ensures reports are submitted on time. It also implements legally compliant rent collection programs, provides resident customer service, documents correspondence and problems, and handles community emergencies. The role has supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding or disciplining employees, and resolving complaints. The Community Manager approves certain leases, applications, schedules, purchases, and contractor work, and submits specified purchases, rent changes and concessions, and associate compensation or personnel actions to the Regional Manager for review and approval.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, and/or three to five years of related experience as an on-site Assistant Manager.
Excellent people skills and ability to work as a strong team player.
Good communication skills and ability to solve problems, manage time, and set priorities.
Flexibility, attention to detail, and organization.
Knowledge of word processing, spreadsheet, accounting, inventory, and Internet software.
Working knowledge of computers, finance, management, and marketing.
Ability to prepare and analyze budgets and financial forecasts and work within a budget.
Ability to carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Nice To Haves

ARM, CAM, or RAM certification.
Experience preparing budgets and managing staff.
Real Estate license, where required by state.

Responsibilities

Assist the Regional Manager and supervisors with special projects and administrative tasks.
Ensure staff compliance with company policies and procedures.
Prepare weekly and monthly reports, market surveys, and advertising and marketing programs.
Review rental applications and lease forms for accuracy and compliance with resident policy.
Recommend improvements to marketing and leasing programs.
Approve in writing all market-ready apartments.
Maintain knowledge of the surrounding real estate market and the community’s position in it.
Manage community cash functions, including accounts receivable, accounts payable, cash receipts, rent collections, and daily deposits.
Maintain an accurate inventory of tangible assets and assist with annual budget preparation.
Analyze budget variances and submit written findings to the Regional Manager.
Ensure community reports are completed and submitted on time.
Implement legally compliant rent collection programs.
Maintain good resident relations through quality customer service and consistent application of company policies and regulations.
Maintain documentation of resident correspondence and communicate and document community or resident problems and suggested resolutions to the Regional Manager.
Handle community emergencies.
Supervise employees, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Approve hiring and termination of Community Associates, subject to mandatory second-level supervisor approval.
Approve resident leases and residency applications according to community qualification guidelines.
Approve associates’ work schedules, including time off and vacations.
Approve budgeted purchases under $500 for residential functions, capital improvements, supplies, and related items.
Approve contractor work, with possible second-level approval required.
Submit purchases over $500 or unbudgeted items to the Regional Manager for review and approval.
Submit rent increases, discounts, lease incentives, and other resident concessions to the Regional Manager for review and approval.
Submit associate salary changes, bonuses, job positions, and disciplinary actions to the Regional Manager for review and approval.