Community Manager

Arnold Grounds Property Management • Grapevine, TX

6d

About The Position

The Affordable Community Manager is responsible for managing the daily operations of an affordable housing property and achieving its financial goals. The role requires extensive knowledge of affordable housing projects, including tenant-based Section 8 or LIHTC properties, and an in-depth working background with OneSite leasing and rents.

The manager oversees personnel, waitlist and leasing activities, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety, and legal compliance within budgeted parameters. The position reports directly to the Regional Property Manager, directly supervises the Maintenance Supervisor, Assistant Manager, and leasing staff, and oversees maintenance staff. The manager is expected to project professionalism and self-confidence when communicating with subordinates, coworkers, superiors, and property owners.

Requirements

• Excellent verbal and written communication, active listening, and interpersonal relationship skills.
• Knowledge of current local, state, and federal housing regulations and guidelines related to project-based Section 8 affordable housing and tax credits.
• Ability to lead others in delivering outstanding customer service.
• Willingness to work non-traditional hours, including nights, weekends, and holidays.
• High school diploma or GED, or additional equivalent experience.
• Prior experience working with project-based Section 8 housing.
• In-depth working background with OneSite leasing and rents.
• Extensive knowledge of affordable housing projects and tenant-based Section 8 or LIHTC properties.

Responsibilities

• Manage the daily operations of the property and work toward its financial goals.
• Oversee personnel, waitlist and leasing activities, collections, resident retention and customer service, maintenance, contracted services, administration and reporting, community safety, and legal compliance within budgeted parameters.
• Directly supervise the Maintenance Supervisor, Assistant Manager, and leasing staff; oversee maintenance staff.
• Respond promptly and courteously to resident concerns and questions, take action to solve problems, and document and convey maintenance requests to maintenance staff.
• Maintain tenant relations and help tenants understand their rights and responsibilities in the community.
• Process paperwork for move-ins, move-outs, certifications, recertifications, and internal transfers in accordance with federal, state, and local requirements.
• Maintain the waitlist in compliance with HUD rules and guidelines.
• Receive rent payments, complete resident receipts, post payments to resident accounts, and update resident records.
• Comply with company policies and procedures and promote compliance with Fair Housing Laws and other applicable federal, state, and local laws.
• Follow employee handbook and site safety policies and procedures.
• Help maintain the community's physical appearance by picking up grounds, performing minor apartment cleaning and touch-up, and keeping common areas clean and neat.
• Participate in mandatory training programs.
• Report to work on time as scheduled and comply with the dress code.
• Project professionalism and self-confidence in interactions with subordinates, coworkers, superiors, and property owners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED