Community Manager

RPM Living • Phoenix, AZ

4d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role calls for strong resident-relations and interpersonal skills, effective communication, leadership, dependability, professionalism, and a collaborative approach. The Community Manager leads and develops property staff, manages operational and financial activities, promotes resident satisfaction and retention, supports leasing and revenue goals, and maintains positive relationships with property owners. The position is based on site, primarily in an office setting, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• Strong resident-relations and interpersonal skills.
• Ability to communicate effectively, take charge, lead, train, and work as a dependable, professional team player.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to read documents, computer screens, and data and to hear and understand verbal communications in person and over the phone or computer.
• A flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training with office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to support morale and productivity.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are handled promptly and completed according to company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing on short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with a robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed