Community Manager

ZEALANDIA HOLDING COMPANY•Atlantic Beach, NC

19d•Onsite

About The Position

The Community Manager at The Dunes at Coastal Point in Atlantic Beach, North Carolina, is responsible for the community’s overall operational, financial, and resident-experience performance. The role provides on-site leadership and reports directly to the President of BrewTown Living, LLC. The manager is accountable for occupancy and financial goals, property condition, regulatory compliance, and a positive, professional community environment. An active North Carolina real estate license is required and must be maintained as a condition of employment. The position oversees day-to-day on-site operations, including leasing, resident relations, maintenance coordination, and administration. It manages staff, leasing and financial performance, property inspections, vendor recommendations, compliance, and resident engagement. The position includes a 90-day probationary period and is not currently bonus eligible. The job description may be modified and does not constitute a contract of employment.

Requirements

Active North Carolina real estate license, maintained as a condition of employment.
Three to five years of supervisory apartment or property management experience.
Experience with budgeting, leasing, marketing strategies, staff supervision, maintenance coordination, and rent collections.
Strong knowledge of Fair Housing practices and compliance requirements.
Valid driver’s license, maintained as a condition of employment.
Strong understanding of NOI, cash flow, and asset performance.
Ability to read, analyze, and interpret financial and operational reports.
Proven ability to meet performance goals and deadlines.
Experience managing operating budgets and controlling expenses.
Strong leadership, organizational, and problem-solving skills.
Ability to handle resident issues and crisis situations professionally.
Excellent verbal and written communication skills.
Accuracy, attention to detail, and follow-through.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Bachelor’s degree in business or a related field preferred but not required.
Professional certifications such as CAM or CALP preferred but not required.

Responsibilities

Conduct business in accordance with company policies, Fair Housing laws, the ADA, the FCRA, and applicable local, state, and federal regulations.
Lead day-to-day on-site operations, including leasing, resident relations, maintenance coordination, and administrative functions.
Serve as the primary resident contact, resolve concerns promptly, and support customer satisfaction.
Recruit, hire, train, coach, and supervise on-site staff.
Communicate with the President about community performance, staffing, financial results, capital needs, and operational concerns.
Oversee leasing, occupancy, renewals, delinquency management, and rent collection.
Monitor KPIs and reporting tools and recommend operational or pricing adjustments as needed.
Assist with developing and executing marketing and outreach strategies to achieve leasing and revenue goals.
Conduct property inspections, including vacant, rent-ready, and occupied units as required, to assess appearance, safety, cleanliness, and compliance.
Ensure inspection findings and corrective maintenance actions are addressed promptly and documented.
Review vendor bids and contracts and submit recommendations for approval.
Prepare accurate and timely reports, correspondence, and documentation.
Enforce lease agreements, community policies, and applicable regulations consistently and professionally.
Represent BrewTown Living, LLC professionally in the local community.
Perform real estate-related activities in compliance with North Carolina Real Estate Commission regulations.
Maintain targeted occupancy and renewal rates, manage delinquency within company standards, and achieve budgeted NOI and profit margin goals.
Manage rental rates and concessions, identify additional revenue opportunities, and maintain property appearance and curb appeal.
Plan and oversee monthly community events to enhance resident engagement.
Carry out other duties assigned by leadership.