HOA Condominium Communities - Community Manager

SpectrumAM•Chandler, AZ

1d•Hybrid

About The Position

Spectrum Association Management is launching Kiwi Condo Management, a division focused on condominiums, and is seeking an experienced, proactive Community Manager. The manager oversees condominium community operations and service delivery for up to six buildings, serving as the primary liaison among boards of directors, residents, and vendors. The role is based at the local Chandler office for the first year; afterward, a transition to a hybrid arrangement may be available as determined by the manager and business requirements. This multifaceted position is the face of the organization and calls for ownership of tasks and projects, customer-focused service, vendor relationship management, and a positive attitude. The company will train the successful candidate in HOA management. Training includes an assigned mentor, learning alongside other community managers, an in-house web-based learning academy, and updates on legal changes and seasonal topics. Spectrum describes its culture as centered on trust, support, career development, autonomy, fun, and strong colleague connections. It offers an empowering work schedule, a career track with a six-month review, paid training, and a comprehensive benefits package. The listed annual salary is $57,500.

Requirements

Approximately 8 or more years of solid professional work experience in roles requiring proactive effort and decision-making; the posting also describes this as 8 to 10 years.
Customer-centric, positive attitude and strong customer-service orientation.
Take ownership of tasks; be a team player, coachable, organized, accountable, and able to multitask effectively.
Ability to attend or run evening meetings.
Strong organizational skills in a fast-paced environment.
Experience and knowledge of Microsoft Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly, informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict-management skills for stressful situations.
Experience gathering bids for large projects and managing those projects.
Ability to be available for after-hours calls and emergencies.

Nice To Haves

Experience working with condominiums, either in an HOA or as a property manager; this is helpful but not required.
Developed skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financial matters, legal matters, or vendor management.

Responsibilities

Follow the Same Day Response Policy.
Engage with board members and homeowners in assigned communities.
Manage direct reports within the community.
Manage daily, weekly, and monthly tasks for associations.
Plan and facilitate association board meetings and annual meetings, including evening meetings as needed.
Manage vendor relations, including soliciting bids and overseeing projects.
Consult with other departments in support of assigned communities.
Provide risk management, insurance, and litigation support.
Prepare association budgets and manage association finances.
Be available for after-hours phone calls and emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and an internal learning and development management system.
Medical, dental, vision, short- and long-term disability, life and AD&D insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Well-structured career track plan with a six-month review.
Hybrid work option may be available after the first year, subject to manager determination and role and business requirements.