HOA Community Director
Associa•Richardson, TX
•Onsite
About The Position
The Community Director is a hands-on leadership role based in the Richardson office, responsible for leading and developing a team of Portfolio Managers. The role focuses on strengthening team performance, supporting newer managers, improving operational consistency, and driving client retention across a growing portfolio. The Director partners with senior leadership and internal shared services teams, influences team structure and performance, and serves as an escalation point for complex community and board matters.
Requirements
- Bachelor’s degree required.
- 7–10 years of directly related or closely related experience.
- 5–7 years of management and/or supervisory experience.
- 5–7 years of Community Association experience.
- Proficient knowledge of GAAP.
- Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
- Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
- Professional phone, interpersonal, written, and verbal communication skills.
- Self-motivated, proactive, detail-oriented, and a team player.
- Confidentiality and discretion in performing duties and responsibilities.
- Time-management and time-critical prioritization skills.
Nice To Haves
- Master of Business Administration degree preferred.
- Experience leading or mentoring community managers, portfolio managers, or similar roles.
- Strong coaching and team-development capability.
- Ability to bring structure, consistency, and accountability to a growing or evolving team.
- Comfort navigating complex client relationships and resolving escalations.
- Proactive, solution-oriented leadership style.
Responsibilities
- Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers.
- Drive team performance, accountability, and professional growth.
- Partner with senior leadership to improve employee retention and client satisfaction.
- Serve as an escalation point for complex community and board matters.
- Evaluate staffing needs and participate in hiring and team-structuring decisions.
- Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery.
- Build strong relationships with board members, vendors, and internal stakeholders.
- Perform other duties as assigned.
Benefits
- Strong training and onboarding program provided.
- Support from experienced leadership and shared services teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
