Director of Community Association Management HOA / East (PTX10926)

RealManage•Charlotte, NC

1d•$90,000 - $100,000•Remote

About The Position

RealManage is hiring a Director of Community Association Management to lead community association operations, staff development, client retention, and regulatory compliance across a portfolio of properties. The role provides leadership and mentorship to association management teams, supports strong financial and operational performance, and builds relationships with boards, homeowners, and internal stakeholders to promote effective community management and long-term client satisfaction. The position is remote, with the candidate expected to live in the East Coast region. It is also partially field-based and requires significant travel across RealManage's East Coast operating markets. Estimated travel is 40–60%, depending on active assignments and leadership gap coverage needs. The Director directly supervises community association managers, assistant community association managers, and other support staff as appropriate, and may act as an onsite interim General Manager when requested by leadership. RealManage is a national community association management company serving homeowners’ associations, condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and developer and builder clients. Its culture is guided by The RM Way and the values of integrity, respect, selflessness, personal relationships, and continuous improvement.

Requirements

At least 2–3 years of community association management experience in HOA, POA, and/or COA settings, in addition to other professional experience demonstrating leadership capabilities.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Strong customer service orientation.
Strong organizational and time-management skills.
High integrity, honesty, and professionalism.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within provided instructions, routines, and accepted practices.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach.
Ability to lift or move objects weighing up to 10–15 pounds.
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Nice To Haves

Associate degree or higher.
Bilingual ability.
Developer portfolio experience.
Community Association Institution certification(s).

Responsibilities

Adhere to the company’s Guiding Principles and ensure calls and emails are answered within 24 hours.
Directly supervise community association managers, assistant community association managers, and other association management support staff as appropriate.
Provide troubleshooting, leadership, and training support to managers and inspectors, particularly when property issues or board and homeowner relationships need additional attention.
Lead portfolio team meetings, all-team meetings, and individual manager check-ins with participatory involvement.
Develop client retention strategies for watch-list accounts, key accounts, and other designated accounts.
Review and approve monthly Board of Directors packets for content and structure.
Coordinate schedules and attend board and membership meetings, mentoring managers and supporting positive board relationships and client retention.
Review and approve annual meeting packets for assigned managers.
Review management reports and mass communications to members, including budget information, newsletters, and election information.
Review company reports for trends and compliance, and support attainment of goals and adherence to operating standards.
Ensure regular property inspections by reviewing monthly reports and following up on problem areas.
Oversee projects involving community association managers to ensure timely completion, including seasonal projects.
Review monthly income statements and variance reports for all properties, ensure quality and accuracy, and address concerns.
Assess association cash flow, explain positive or negative conditions to boards, and provide recommendations.
Review budgets before submission to the Vice President and the Board for approval.
Regularly review use of Ciranet functions, including work orders, management reports, calendars, committee and Board lists, and document updates.
Maintain current knowledge of state and regulatory agency statutes and community governing documents, policies, and procedures.
Oversee delinquency and collections processes, contract terms and renewal dates, and their implementation across the supervised portfolio.
Understand plats, ownership, property rights, and board election processes, and guide portfolio clients through elections.
Understand the legislative process and educate clients about new laws.
Oversee onboarding and training for new staff and managers, ensuring required training is completed.
Serve as an onsite interim General Manager when requested by leadership.
Attend monthly Director, management, and leadership meetings as appropriate.
Conduct business with the highest standards of personal, professional, and ethical conduct and comply with company guidelines and management procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Health Savings Account (HSA), available with the required high-deductible medical plan
Flexible Spending Account (FSA)
Education reimbursement
401(k) matching
Employee Assistance Program (EAP)
11 paid holidays