Community Manager for HOA Managed Communities (HouS) League City

SpectrumAM•Houston, TX

1d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the primary liaison among homeowners’ association boards, homeowners, and vendors. The position manages a portfolio of associations and requires ownership of tasks and projects, strong customer service, vendor relationship management, and a positive attitude. Prior HOA or property management experience is not required. The company provides an initial year of training through an in-house learning academy, on-the-job mentoring, and ongoing education; it states that employees can become industry experts in three years. The role is intended for professionals seeking a career change and offers a foundation in community management, business administration, and related areas. The role includes regular evening meetings, typically 30–40 per year, and availability for after-hours emergencies. The first year is worked from the local League City office. After that, a manager may determine whether the employee can transition to the Hybrid Empowerment Plan, with work split between the office and remote locations according to the role and business needs. The stated annual salary is $57,500, with reviews and opportunities for performance increases every six months.

Requirements

Approximately eight or more years of solid professional work experience.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of office software such as Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly, informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, and strong multitasking ability.

Nice To Haves

Helpful experience or skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.
Background in retail, restaurants, hospitality, administration, department management, office management, operations, or similar fields.

Responsibilities

Respond in accordance with the company’s Same Day Response Policy.
Engage with association board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of the communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal learning and development system.
Medical, dental, vision, short-term and long-term disability, life and AD&D insurance, and a 401(k) program.
Free in-house medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Career track plan with a six-month review.
Salary reviews and performance-increase opportunities every six months.
Potential transition to a hybrid work plan after the first year, as determined by the manager and subject to role and business requirements.