Community Manager

Continental Careers•West Chester, OH

5d•Onsite

About The Position

Continental Properties is seeking an experienced Community Manager to oversee the Springs at West Chester residential apartment community in West Chester, Ohio. The Community Manager is a key business leader responsible for successful community operations, delivering an exceptional resident experience, and creating a positive and productive work environment for the team. The role reports to the Regional Director/Vice President and is full-time, with additional earning potential through position-specific performance incentives. The Community Manager develops and manages operating budgets, drives revenue through sales, marketing, and customer service, applies knowledge of the submarket, and ensures the community meets its performance goals. The role also oversees daily operations, maintains a welcoming and tour-ready community, leads and develops the team, and prepares monthly KPI and financial reports with analysis and plans for improved future performance. The position offers a base salary of $65,000–$75,000 per year, plus potential leasing and renewal incentives and quarterly and year-end performance bonuses. Continental Properties describes its culture as focused on career growth, wellness, work-life balance, community, inclusion, and belonging. Benefits include professional development support, paid holidays and vacation, mental health resources, an apartment discount, health coverage, retirement and insurance benefits, and paid parental leave and family-forming resources.

Requirements

At least 3 years of residential community management experience.
Proven track record of leading and developing high-performing teams.
Experience building budgets and driving net operating income (NOI) growth.
Strong commitment to delivering an exceptional resident experience.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Ability to balance desk work with being on one's feet, touring the community, and staying active throughout the day.

Nice To Haves

Experience with Onesite, Ops Technology, AIRM, Funnel, and Compliance Depot.

Responsibilities

Develop and manage operating budgets, drive revenue through strategic sales, marketing, and customer service, use knowledge of the submarket, and ensure the community meets performance goals.
Deliver an exceptional resident experience through courteous and professional interactions.
Inspect and prepare tour-ready units and maintain a clean, inviting model and tour path daily.
Hire and develop talent and foster team engagement, teamwork, accountability, and results.
Oversee day-to-day community and office operations, ensuring residents feel valued and heard.
Compile and present monthly performance KPI and financial reports, analyze historical data, and outline strategic plans to improve future outcomes.

Benefits

Paid professional memberships, certifications, and tuition reimbursement.
Eight free counseling sessions per year and access to additional wellness resources.
Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
Informal gatherings, lunches, community and company events, and volunteer opportunities.
Discount on on-site apartments.
Incentive programs for new leases and renewals, and quarterly and year-end bonuses based on community performance.
Medical, dental, and vision plans.
Flexible spending accounts.
401(k) with company match.
Company-paid life and disability insurance.
Six weeks of paid parental leave and family-forming and fertility resources, with up to 12 weeks of leave for birth mothers.