Community Manager

Hawthorne Residential Partners•Greensboro, NC

About The Position

The Community Manager leads the community’s team and oversees its operations, financial performance, leasing success, vendor relationships, and resident satisfaction. The role includes coaching and supporting team members, promoting Hawthorne’s Live It culture, and maintaining strong occupancy and a thriving community environment. The Community Manager manages budgets and financial reporting, supports leasing and retention, oversees property upkeep and vendor services, responds to resident concerns, and maintains compliance with company policies and legal standards. The role also includes engaging residents, managing online reviews and social media content, and ensuring the office, amenities, and common areas are clean and welcoming. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver's license.
Ability to communicate effectively and build trust with team members, vendors, prospects, clients, and other teams.
Ability to interpret financial reports and make informed decisions within budget constraints.
Ability to resolve resident conflicts and disputes professionally.
Customer-focused service and commitment to kindness, community, and connection.
Ability to train and develop team members and support their success.
Positive, enthusiastic, passionate, and driven approach to day-to-day operations.

Nice To Haves

Six months of community manager experience in multifamily housing is highly preferred.
Experience with Yardi, Knock, and Microsoft is highly preferred.
CAM, CAPS, real estate, and/or property management license preferred.

Responsibilities

Manage budgets, rent collection, financial reporting, move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock, and ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain property curb appeal and quality.
Drive leasing, renewals, pricing strategies, occupancy, and resident retention.
Partner with maintenance on work orders and preventative care.
Oversee vendor services to ensure quality, safety, and timeliness.
Hire, train, coach, and support team members; hold weekly team meetings and foster a positive team culture.
Address escalated resident concerns professionally and plan and lead resident events.
Monitor and respond to online reviews and communicate with leadership and ownership groups.
Conduct tours, respond to leads, guide prospects through leasing, and ensure applications, renewals, and related documents are completed accurately and on time.
Create and manage social media content for the community.
Maintain clean, welcoming office, amenity, and common areas.

Benefits

Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
Career Path Program and Learning and Development support.
Dental insurance.
Medical and vision coverage.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including birthday leave.
Paid sick time off.
Pet insurance.
Paid maternity, paternity, and adoption leave options.
24/7/365 telehealth access.
Company-paid life insurance.
Retirement planning.