Community Manager - Richardson

Vidalta Residential•Richardson, TX

About The Position

Vidalta Residential is a property management organization founded in 2015 that manages multifamily properties across the Southern United States. The company describes itself as resident-focused and committed to exceptional service, inclusive communities, teamwork, continuous growth, and sustainable practices. It currently manages 23 properties with more than 6,679 units in fourteen cities. The Community Manager is the primary leader of a property's day-to-day operations, responsible for optimizing investor returns while providing an exceptional resident experience and building a sense of community. This full-time, exempt position is in the Operations Department and reports to the Regional Manager. The role combines strategic planning with hands-on operational management, and involves representing the company's brand, managing customer experience and relationships, and translating the company vision into community experiences. The role includes leadership of property operations and staff; financial, budget, and vendor management; leasing, resident relations, and regulatory compliance; oversight of renovation projects and property condition; and achievement of occupancy, financial, retention, and satisfaction targets. The manager is expected to champion the company's principles: be a high performer, have a growth mindset, be a team player, be a service star, and do the right thing.

Requirements

Minimum of 3 years of property management experience.
Effectively communicate ideas, plans, and goals to a diverse group of team members.
Consistently maintain a positive attitude.
Obtain and comply with Fair Housing certification before interacting with prospects or residents.
Competence with personal computers, keyboarding, internet searches, and math.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and property software applications.
Ability to lead property operations and teams while managing financial performance, resident experience, leasing, compliance, and property condition.
Ability to meet performance expectations, including 94%–96% physical occupancy, 92% economic occupancy, monthly write-offs plus current delinquency below 2%, five leases per week, budgeted expenses and CNOI, capital spending at or below budget, at least 60% annual resident retention, and quarterly resident satisfaction scores of at least 4.2 out of 5.0.

Nice To Haves

College degree.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) designation.
Bilingual English and Spanish.

Responsibilities

Lead, direct, and control property operations, including maintenance, leasing, resident relations, and administrative functions.
Maintain accurate and timely property records in the property management software, including leases, tenant ledgers, delinquency reports, move-ins and move-outs, accounts payable, and office supply orders.
Manage property financials, including budget development, revenue optimization, expense and capital expenditure controls, and financial reporting.
Prepare and administer annual operating and capital budgets.
Hire, train, coach, motivate, and manage the performance of the property team; use recognition, training, and team-building activities to develop staff.
Promote rentable items, such as reserved parking and washer-and-dryer rentals, to new residents and renewing residents.
Issue pay-or-vacate notices to delinquent residents in a timely manner to initiate eviction procedures.
Obtain three bids for contract services; oversee routine capital projects; and review, code, and approve invoices to ensure cost-effectiveness and service quality.
Enter purchase orders in Ops Technology for approval before ordering products or services, and enter invoices to ensure vendors are paid on time.
Implement company policies and procedures, including lead follow-up, phone sales practices, application screening, and resident communications.
Ensure leasing practices comply with federal, state, and local laws and credit and criminal background check regulations; obtain Fair Housing certification before interacting with prospects or residents.
Review market conditions through competitive surveys and concession reviews; recommend unit pricing and rent strategy changes; and keep websites and marketing materials accurate and current.
Follow incident-reporting procedures when a tenant or visitor incident occurs on the property.
Organize resident-planned activities and provide timely communication and follow-up on resident concerns, renewal inquiries, and service requests.
Conduct daily inspections of grounds, curb appeal, available and market-ready units, safety and risk management, models, cleanliness, and overall property appearance; implement corrective measures as needed.
Lead the team toward established performance targets, including physical and economic occupancy, collections, weekly leases, expense and CNOI budgets, capital expenditures, resident retention, and resident satisfaction.
Lead through ownership transitions, system migrations, and rebranding disruptions while stabilizing staff and residents.
Manage mixed-use property considerations, including retail and commercial tenant relations, shared parking, noise ordinances, and CAM allocations.
Oversee budgets, renovation returns, rent growth, unit upgrade sequencing, and amenity renovations while mitigating resident disruption and maintaining operating cash flow in collaboration with Asset Management.
Manage operational considerations unique to mid-rise and high-rise podium properties, including elevators, access control, and garage sweeping.
Establish and uphold a luxury customer service culture.
Participate in training to comply with new or existing laws.
Perform other duties as assigned.