Community Manager - Richardson

Vidalta Residential • Richardson, TX

5d

About The Position

The Community Manager leads the day-to-day operations of a property, optimizing investor returns while fostering an exceptional resident experience and sense of community. This full-time, exempt position reports to the Regional Manager in the Operations Department and combines strategic planning with hands-on operational management. The role also represents the company brand and supports customer experience, relationship management, resident satisfaction, and long-term growth.

The Community Manager oversees property operations, finances, staff, leasing, resident relations, vendors, maintenance, and capital projects. The position emphasizes change management, mixed-use property operations, renovation oversight, financial performance, and luxury-level service. The manager is accountable for operational and financial KPIs, compliance with applicable housing laws and company policies, and creating a welcoming community aligned with Vidalta Residential’s core principles.

Requirements

• At least 3 years of property management experience.
• Ability to effectively convey ideas, plans, and goals to a diverse group of team members.
• Consistently positive attitude.
• Fair Housing certification before interacting with prospects or residents.
• Computer proficiency, including keyboarding, internet searches, and math.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and property software applications.

Nice To Haves

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) credential preferred.
• Bilingual English and Spanish skills are a plus.

Responsibilities

• Lead, direct, and control property operations, including maintenance, leasing, resident relations, and administrative functions.
• Manage ownership transitions, system migrations, rebranding, and other changes while stabilizing staff and residents.
• Oversee mixed-use property needs, including commercial tenant relations, shared parking, noise ordinances, and CAM allocations.
• Manage property budgets, revenue optimization, expenses, capital expenditures, financial reporting, and annual operating and capital budgets.
• Oversee renovation and amenity projects, sequencing work to reduce resident disruption and maintain operational cash flow.
• Maintain accurate property records and timely enter leases, tenant ledgers, delinquency reports, move-ins and move-outs, accounts payable, and supply orders in property management software.
• Hire, train, coach, motivate, and manage team performance; use recognition, training, and team-building activities to develop staff.
• Promote rentable items, including reserved parking and washer-and-dryer rentals, to new residents and renewing residents.
• Issue pay-or-vacate notices promptly to delinquent residents to initiate eviction procedures.
• Obtain three bids for contract services and oversee routine capital projects.
• Review, code, and approve invoices; enter purchase orders for approval before ordering goods or services; and enter invoices to support timely vendor payment.
• Ensure consistent implementation of company policies, including lead follow-up, phone sales, application-screening compliance, and resident communications.
• Ensure leasing practices comply with federal, state, and local laws and applicable credit and criminal background check regulations.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Review market conditions and competitive surveys, recommend unit pricing and rent strategy changes, and keep websites and marketing materials current and accurate.
• Follow incident-report procedures for tenant or visitor incidents on the property.
• Organize resident-planned activities and promptly address resident concerns, renewal inquiries, and service requests.
• Conduct daily property inspections covering grounds, curb appeal, available and market-ready units, safety and risk management, models, cleanliness, and general appearance; implement corrective measures as needed.
• Lead the team to meet property KPIs, including occupancy, collections, leasing, expense and NOI budgets, capital expenditure targets, retention, and resident satisfaction.
• Embody and champion the company principles of high performance, a growth mindset, teamwork, service, and integrity.
• Participate in training to comply with new or existing laws.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed