Community Manager

Associa•Draper, UT

22d•Hybrid

About The Position

Associa is hiring a Community Association Manager (CAM) to join its team in Draper, Utah. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The position follows a hybrid in-office/work-from-home schedule and includes travel to client associations as needed.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with association boards of directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as required by the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within statutory or governing-document deadlines.
Review monthly financial reports and ensure a management summary is submitted to the association board of directors.
Provide or oversee recommendations to association boards and committees regarding major capital expenditures needed to maintain community appearance and operations.