Community Manager

The Michaels Organization • Jackson Acres, WV

12d • Onsite

About The Position

The Community Manager has full on-site, day-to-day responsibility for property management activities and ensures the property is maintained in good physical condition and operates on a stable fiscal basis, providing residents with a clean, well-maintained community. The role oversees all phases of property operations, including staff leadership, budget preparation and control, administration, property maintenance, leasing and collections, financial and administrative reporting, resident relations, and control of the property’s financial resources and assets.

The Community Manager manages and trains on-site employees, oversees hiring and performance processes, schedules staff, and responds to emergencies. The role also develops and executes rental marketing and leasing activities, ensures resident eligibility and compliance, maintains accurate financial and vacancy records, supervises contractors, coordinates move-in and move-out activities and inspections, and works with residents and service providers to resolve issues and improve the community. The position is primarily based in an office, with regular property walks and resident or unit visits; evening, weekend, and on-call work may be required.

Requirements

• At least two years of experience in multi-family residential property management.
• Multi-family residential leasing experience.
• High school diploma or equivalent.
• Required certifications or licenses, or the ability to obtain them within one year.
• Professional appearance and ability to resolve conflicts professionally.
• Strong organizational skills, attention to detail, and ability to maintain accurate, legible financial records.
• Valid driver's license, acceptable driving record, and vehicle in most cases; exceptions may apply.
• Ability to meet residents in their units, show units to prospective residents, walk the property, and climb stairs in a multi-story facility.
• Ability to work evenings and weekends and respond on call to emergency or maintenance situations when required.

Nice To Haves

• Direct employee-supervision experience.
• Accredited Resident Manager designation or similar qualification.
• Accounting, financial, and administrative background.
• Tax Credit, Section 8, or public housing experience.
• Two or more years of college.
• Required certifications or licenses are preferred, with the ability to obtain them within one year required.

Responsibilities

• Manage, direct, train, and promote the safety of employees assigned to the property; assess emergencies and make sound business decisions when management support is unavailable.
• Hire for approved openings, train staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
• Establish staff schedules and assignments for office, routine, and emergency work; approve and schedule paid and unpaid time off.
• Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
• Create and execute rental-unit marketing campaigns, promote and show the property and units, prepare and process lease agreements and related forms, and adjust business and marketing approaches in response to market conditions and applicable laws.
• Ensure residents meet applicable local, state, and federal compliance and eligibility requirements and address non-compliance promptly.
• Assist with preparing and implementing the annual budget; maintain accurate financial records, including payroll, daily bank deposits, and cash-account controls; maintain required vacancy reports.
• Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
• Direct office and maintenance staff during move-in and move-out activities and agency inspections.
• Work with residents, resident organizations, and resident-services providers to address issues, make improvements, and maintain positive relations.
• Comply with company accounting and operations directives, policies, and procedures.
• Inspect the property, record deficiencies, make improvements, and take required action under company guidelines.
• Obtain required company, state, or agency certifications or licenses within the first year of employment and remain current with applicable laws, policies, and certification requirements.
• Perform other duties as assigned.

Benefits

• $3,000 sign-on bonus, paid in two installments: $1,500 at 60 days and $1,500 at 120 days.
• Quarterly KPI bonus of 2.5% based on performance, up to 10% annually.
• Competitive wage.
• Medical, dental, vision, and prescription benefits.
• Generous paid time off.
• 401(k) plan with company match.
• Children may apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED