Community Manager

Cascade Management•Warrenton, OR

7d•$18 - $31•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations and physical assets of the assigned LIHTC property, Trillium House, and for maximizing its financial returns. The role coordinates leasing, collections, marketing, resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. The Community Manager ensures staff follow company policies and procedures, complies with landlord-tenant laws and other government regulations, and implements Cascade Management’s policies. The position is based in Warrenton, Oregon, and is scheduled Monday through Thursday, 8:00 a.m. to 5:00 p.m., for 32 hours per week. Compensation is listed as $18.00–$31.00, with a two-bedroom apartment included in overall compensation; hiring is typically between the minimum and midpoint of the salary range depending on experience and rent-benefit adjustments. As a member of the Cascade team, the Community Manager is expected to follow the company Service Model: Friendly, Helpful, Knowledgeable, Respectful, and Responsive. The position also requires regular and reliable attendance and travel as required for in-person classes and annual education conferences.

Requirements

High school diploma or GED.
Valid driver’s license and insurance.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Ability to operate basic office equipment, including telephones, computers, 10-key devices, photocopiers, and fax machines.
Strong attention to detail; excellent customer service and interpersonal skills; and a can-do attitude.
Ability to remain organized, multitask, work well under pressure, and collaborate with multiple teams and varying skill sets.
Professional and polished image.
Ability to meet the described physical demands, including frequently lifting or moving up to 25 pounds, with reasonable accommodations where applicable.

Nice To Haves

One to three years of Tax Credit, HUD, and/or affordable-housing experience is preferred.

Responsibilities

Implement strategies to enhance the value of the property’s assets.
Process rent-increase notices, track them, and implement increases on schedule.
Track and reconcile the property’s accounts receivable.
Approve, issue, and timely process unpaid- and late-rent notices; recommend improvements to company policies, procedures, and practices; communicate with the supervisor about property operations; handle resident evictions and prepare and serve appropriate notices, including 30/14 notices.
Collect rents, maintain petty cash, account for collected funds, make timely deposits, log and collect late charges, NSF charges, and other charges, and deliver rent-increase notices.
Manage property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community, maintaining a pleasant and helpful manner.
Complete and submit weekly reports on time and maintain neat, legible records.
Assist Portfolio Managers with preparation for property inspections.
Conduct daily property inspections to maintain visual appeal and hazard-free conditions; inspect buildings and grounds for cleanliness and alert maintenance to repair needs.
Maintain an organized resident-information filing system and resident records, and keep adequate forms and postage available.
Work with the Maintenance Technician to manage vendor selection and relationships and ensure quality performance.
Implement company policies in accordance with the Operations Manual.
Ensure compliance with applicable federal and state regulations associated with business operations.
Coordinate transfers of over- or under-housed residents to appropriately sized units as approved by the compliance department; maintain waiting-list files for eligible applicants and files for removed or rejected applicants.
Show apartments, accept and screen applications, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets with residents, and ensure utilities are transferred.
Maintain the highest possible occupancy through outreach and advertising in accordance with the Affirmative Fair Housing Marketing Plan, and develop and implement resident-retention strategies.
Respond to resident complaints.
Understand rental agreements and residency policies and explain them to residents.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as assigned.