Community Manager

Avanath • Portland, OR

25d • $31 - $33

About The Position

The Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role requires professionalism, positive engagement, relationship-building, active listening, and collaborative problem-solving with residents, staff, vendor partners, regulatory agencies, social services, senior leadership, and other stakeholders.

The Community Manager is responsible for resident relations and customer service throughout the resident lifecycle; community finances, budgets, leasing, occupancy, and reporting; leadership and development of on-site staff; property operations and vendor relationships; and compliance with company policies and applicable housing laws and regulations. The position is classified as essential staff and requires reporting to work in accordance with safety and business protocols.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the entire lifecycle, from move-in to move-out.
• Provide necessary resident services, promptly acknowledge and address complaints, communicate resident concerns to senior leadership, and serve as a resource for issues affecting community life.
• Manage resident events and retention programs, refer residents to appropriate services and agencies, and maintain a secure, confidential file for each resident.
• Regularly review the community budget comparison and understand the assigned community’s financial health.
• Generate financial growth through marketing and leasing new and turnover units and developing additional revenue.
• Manage and execute budgets, rent rolls, projections, and occupancy goals; implement systems to achieve 0% rent delinquency.
• Prepare accurate, timely monthly reports and financials and, with the Regional Manager, prepare the Property Annual Operating Budget.
• Prepare and submit subsidy vouchers when applicable, and oversee large capital projects when applicable.
• Set and communicate immediate and long-term goals for team members; coordinate on-site operations, budgets, compliance, vendors, contractors, rent collections, and accounts payable.
• Provide regular feedback, training, and development; promote collaboration, inclusion, trust, transparency, and active communication.
• Assess employee performance, recognize strong performance, establish expectations for underperforming staff, and respond to team member concerns and operational, resident, security, maintenance, or emergency issues.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws and regulations.
• Meet local, state, and federal agency compliance and eligibility requirements; follow employee and management handbook procedures; respond to potential housing violations and liability concerns.
• Seek approval and guidance from the Regional Manager within specified parameters.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for learning and professional development through online training platforms, training classes, and one-on-one coaching.
• Growth based on achievement, with an emphasis on promoting from within.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed