Community Manager

RPM Living • Asheville, NC

11d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, manages financial and operational performance, promotes resident satisfaction and retention, coordinates leasing strategies, follows eviction procedures, and maintains positive relationships with property owners. The position requires strong interpersonal, leadership, communication, and customer-service skills, along with relevant multifamily property management experience. It is based on site, primarily in an office setting, with a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or a combination of education and experience.
• 3 or more years of related multifamily property management experience.
• Strong leadership and management skills.
• Team player with professional and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work a flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Ability to sit for extended periods while working at a desk; climb stairs; read documents, computer screens, and data; hear and understand verbal communications in person and over the phone or computer; occasionally lift or carry items weighing up to 20 pounds; and operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive the team to achieve performance indicators, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training for office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Collaborate with the property maintenance team to ensure resident service requests are addressed and completed promptly in accordance with company standards.
• Provide excellent customer service while maintaining high standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager