Community Manager

Wipro•Seattle, WA

About The Position

Wipro is seeking an experienced Community Manager to support Microsoft and shape the brand’s engagement across social communities and real-time conversations. This role goes beyond traditional monitoring and response: it involves identifying emerging conversations and cultural moments, uncovering actionable insights, deciding when and where the brand should engage, and strengthening community management strategies across social platforms. The successful candidate will be organized, adaptable, collaborative, and comfortable in a fast-moving social environment where priorities shift with conversations, cultural moments, sports, and audience behavior. The Community Manager will lead complex, high-visibility engagement; identify proactive and earned opportunities; make informed engage-or-skip decisions; and turn community activity into insights and recommendations. The role also develops advanced social listening queries, creates platform-native brand responses, assesses sensitive conversations for escalation, and analyzes engagement patterns. The manager will use AI, social listening tools, and data to improve community management, build reusable resources and best practices, monitor evolving conversations, and communicate with cross-functional stakeholders.

Requirements

5–8 years of experience.
Experience in social media.
Expertise in strategic, proactive community engagement and real-time identification of trends, cultural moments, and relevant conversations.
Advanced social listening and Boolean query development skills, with strong social intelligence and pattern-recognition skills.
Understanding of platform-specific audience behaviors, community dynamics, and engagement best practices.
Brand voice and social copywriting skills, including the ability to create authentic, platform-appropriate responses.
Escalation and reputation management skills, with sound judgment around sensitive or high-risk conversations.
Experience with community measurement, tagging, taxonomy, and performance analysis.
Ability to use AI-assisted research, analysis, and workflow development to improve efficiency and effectiveness.
Strong data analysis skills, including experience working with Excel and structured datasets.
Ability to manage multiple priorities, adapt quickly, and make sound decisions in a fast-moving social environment.
Excellent written and verbal communication skills and ability to collaborate effectively across cross-functional teams.
Strong attention to detail, accountability, consistent follow-through, curiosity, and critical thinking.

Nice To Haves

Hands-on experience across LinkedIn, Reddit, TikTok, Instagram, YouTube, and X.

Responsibilities

Lead complex, high-visibility community engagement using strong brand, editorial, and audience judgment.
Identify proactive and earned engagement opportunities across social platforms, creators, trends, cultural moments, sports, and communities.
Make informed decisions about whether to engage, considering relevance, audience value, brand permission, timing, and potential risk.
Turn community conversations into actionable insights by identifying emerging narratives, audience needs, sentiment shifts, trends, and opportunities.
Develop and refine advanced social listening queries using Boolean logic, exclusions, conversational language, and evolving terminology.
Create platform-native responses that balance brand voice with the expectations, behaviors, and nuances of individual communities.
Identify sensitive conversations and determine when escalation or additional review is required.
Analyze engagement patterns and translate community activity into recommendations for social, content, and marketing teams.
Use AI, social listening tools, and data to improve the speed, quality, effectiveness, and scalability of community management.
Develop reusable query banks, response libraries, engagement frameworks, escalation guidance, and best practices.
Monitor and respond to real-time moments and rapidly evolving conversations, adjusting priorities as audience behaviors, trends, and opportunities change.
Communicate proactively across an integrated, cross-functional team, keeping stakeholders informed and collaborating across multiple workstreams.
Manage competing priorities, adapt to changing conversations and business needs, and exercise sound independent judgment about when to collaborate, seek input, or escalate.