Community Manager

Continental Properties•West Chester Township, OH

6d•$65,000 - $75,000•Onsite

About The Position

Continental Properties is seeking an experienced Community Manager to oversee Springs at West Chester, a residential apartment community in West Chester, Ohio. The Community Manager is a key business leader responsible for successful community operations, delivering an exceptional living experience for residents, and creating a positive and productive work environment for the team. The position reports to the Regional Director/Vice President. This is a full-time position with additional earning potential through position-specific performance incentives, including leasing and resident renewal incentives and quarterly CNOI bonuses. The posted base salary range is $65,000–$75,000 per year, excluding bonus potential and other compensation and benefits. The role involves managing budgets and community performance, leading and developing the team, providing strong resident service, and overseeing day-to-day office and community operations. The schedule is flexible and may include evenings, weekends, and holidays. The work balances desk responsibilities with touring the community and staying active throughout the day.

Requirements

At least 3 years of residential community management experience.
A proven track record of leading and developing high-performing teams.
Hands-on experience building budgets and driving NOI growth.
Commitment to delivering an exceptional resident experience.
Ability to thrive in a flexible-schedule environment, including evenings, weekends, and holidays.
Ability to balance desk work with being on your feet, touring the community, and staying active throughout the day.

Nice To Haves

Experience with Onesite, Ops Technology, AIRM, Funnel, and Compliance Depot.

Responsibilities

Develop and manage operating budgets; drive revenue through strategic sales, marketing, customer service, and knowledge of the submarket; and ensure the community meets performance goals.
Deliver an exceptional customer experience through courteous, professional interactions.
Inspect and prepare tour-ready units and maintain a clean, inviting model and tour path daily.
Hire top talent, invest in team members' growth, and foster engagement, development, teamwork, accountability, and results.
Oversee day-to-day operations and ensure residents feel valued, heard, and proud to call the property home.
Compile and present monthly performance KPI and financial reports, analyze historical data, and outline strategic plans to improve future outcomes.

Benefits

Paid professional memberships and certifications.
Tuition reimbursement.
Mental health support, including 8 free counseling sessions per year and access to additional wellness resources.
Generous vacation time.
9 paid holidays.
4 company-paid half-days during designated months.
Volunteer opportunities and community and company events.
Discount on on-site apartments.
Incentive programs for new leases and renewals, quarterly bonuses, and year-end bonuses based on community performance.
Medical, dental, and vision plans.
Flexible spending accounts.
401(k) with company match.
Company-paid life and disability insurance.
6 weeks of paid parental leave, with up to 12 weeks of leave for birth mothers.
Family-forming and fertility resources.