Community Manager

Alamo Management Group•San Antonio, TX

13d

About The Position

Alamo Management Group (AMG) is a local homeowners association management company focused on customer service, communication, family and neighbor values, and employee development. The Community Manager manages a portfolio of approximately 2,500–3,000 homes and works directly with each community’s Board of Directors (BOD). The role combines customer service, vendor and project management, public speaking, finance and budgeting, and conflict resolution. Industry experience is preferred but not required.

Requirements

High school education or equivalent.
At least 3 years of customer service experience.
Driver’s license.
Ability to work independently with some supervision and direction.
Ability to handle difficult customer situations and conflict resolution.

Nice To Haves

M100 or CMCA certification.
2 years of property management experience.
Bachelor’s degree in Business or Management.
Real estate license.
Professional experience in community management or maintenance.
Professional experience with vendor management.
Industry experience.

Responsibilities

Manage a portfolio of approximately 2,500–3,000 homes.
Work directly with each community’s Board of Directors, advising on decisions and best practices, attending meetings at agreed times, and implementing board decisions and processes.
Provide weekly updates.
Manage community vendors and ensure contractual obligations are met.
Design and prepare requests for proposals.
Conduct regular site inspections, including bi-weekly inspections for violations of community rules and regulations.
Draft and maintain community records, organize association files on the server, and update portals.
Prepare monthly newsletters and handle community email blasts.
Run Board of Directors meetings, including preparing notices, agendas, and presentations and drafting meeting minutes.
Draft and enforce community rules and regulations concerning matters such as landscaping, home maintenance, parking, building additions, and exterior appearance.
Monitor community activities, hear homeowner complaints, investigate issues, and resolve them.
Oversee maintenance and upkeep of common areas and coordinate with local vendors to keep neighborhood equipment, lighting, and gates in good working order.
Assign violations to homeowners and issue fines when rules are consistently violated.
Handle HOA financial matters, including collecting association fees from residents.
Work with community boards and councils, support neighborhood meetings, and help keep residents informed about rule and regulation changes.
Conduct annual elections to select new board members.