Community Manager

Woda Cooper•Town of Norfolk, NY

21d•Onsite

About The Position

The Community Manager oversees The Banks at Berkley, an affordable housing community in Norfolk, Virginia, and helps provide a welcoming, resident-focused environment. The role combines leasing, resident relations, property operations, compliance, financial administration, and coordination of maintenance and improvements. The manager is responsible for supporting resident retention, maintaining the property's appearance, and ensuring that community operations meet company, regulatory, lender, and investor requirements. The position requires regular communication with residents, prospective tenants, associates, vendors, and the Regional Manager. It includes travel to community locations and surrounding markets, participation in training, and responding to after-hours and weekend emergencies involving injuries or property damage. Employment is contingent on education verification, references, a background check, and drug screening.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
Outgoing, friendly, customer-oriented demeanor.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Must travel to community locations and surrounding markets.
Must have a valid driver's license and insurance.
Able to sit at a desk and work on a computer for prolonged periods, as well as stand and walk, give tours, and meet with potential tenants.
Able to lift up to 15 pounds and traverse properties with stairs in varied weather conditions.

Nice To Haves

Experience in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Build positive interactions with residents and the public to enhance the community's image and resident retention.
Lease apartments by handling inquiries, greeting and showing apartments to prospects, taking applications and deposits, verifying income and credit information, following up with prospects, and ensuring leases and annual certifications are executed and renewed on time.
Maintain the community's curb appeal and welcoming appearance.
Protect the confidentiality of prospect and resident information.
Securely handle rents and other on-site funds, make daily deposits, and maintain records.
Oversee rent collection and posting, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings when needed.
Screen and score rental applicants, control delinquency, and process bad debt files for collections promptly.
Promote a customer-centered service culture with prospects, residents, family members, and community associates.
Administer the community operating budget and control monthly expenses using a budget control log where applicable.
Assemble and submit complete credit, income, and verification documentation for prospective resident approvals and recertifications to Compliance.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track unit inspections and ensure preventative maintenance is completed.
Approve vacant units as market-ready and provide feedback or work orders to maintain company standards.
Walk the property daily and coordinate capital improvements and repairs, including collecting bids based on common specifications and submitting them to the Regional Manager for approval.
Ensure financial reporting, records, and paperwork are accurate and timely.
Review capital maintenance recommendations and submit them to the Regional Manager for approval.
Monitor neighborhood market conditions.
Ensure residents comply with lease terms and community rules and regulations.
Develop and implement positive resident relations programs.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries promptly to People Operations, the Regional Manager, and through Incident Reporting.
Promptly report property loss or liability issues involving staff, residents, or guests.
Read and follow company policies and procedures; respond to email promptly and complete assigned training on time.
Learn and use company-related software.
Respond to after-hours and weekend emergencies involving injuries or property damage.
Communicate effectively with residents, associates, and vendors; report to work dependably and on schedule.
Perform other related duties or training as assigned.