Community Manager

Woda Cooper•Champaign, IL

6d•Onsite

About The Position

The Community Manager oversees the operations of Parker Glen I and Parker Glen II, affordable housing communities in Champaign, Illinois. The role supports residents and prospective residents, manages leasing and resident files, oversees rent collection and financial records, maintains the properties, and ensures compliance with applicable program, lender, investor, and lease requirements. The manager also leads and develops associates, coordinates maintenance and improvements, and responds to certain after-hours and weekend emergencies.

Requirements

Must be at least 18 years old.
High school diploma or GED.
Outgoing, friendly, customer-oriented demeanor.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Must travel to community locations and surrounding markets.
Must have a valid driver’s license and insurance.

Nice To Haves

Experience in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to enhance the community image and support resident retention.
Handle leasing activities, including inquiries, apartment tours, applications, deposits, income and credit verification, prospect follow-up, leases, and annual certifications.
Maintain the community’s curb appeal and ensure the property remains welcoming and attractive.
Protect confidential prospect and resident information.
Securely handle rents and other monies, make daily deposits, and maintain records.
Oversee rent collection and posting, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and process bad debt files for collections.
Promote a customer-centered service culture with prospects, residents, families, and associates.
Administer the community operating budget and control monthly expenses.
Assemble and submit credit, income, and verification documentation for applicant approval and resident recertification.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track unit inspections and ensure preventive maintenance is completed.
Approve vacant units as market-ready and provide feedback or work orders as needed.
Walk and inspect the property daily; schedule capital improvements and repairs, gather bids based on common specifications, and submit them to the Regional Manager for approval.
Ensure financial reporting, records, and paperwork are completed accurately and on time.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Monitor neighborhood market conditions.
Ensure residents comply with lease terms, rules, and regulations.
Develop and implement resident relations programs.
Participate in company-sponsored continuing education and training.
Promptly report work-related injuries and property loss or liability issues to the appropriate company contacts.
Read and follow company policies and procedures, respond promptly to email, complete assigned training, and learn company software.
Respond to after-hours and weekend emergencies involving injuries or property damage.
Communicate effectively with residents, associates, and vendors; report to work reliably and on schedule.
Perform other related duties or training as assigned.