Community Manager

ACC MANAGEMENT GROUP, INC. • Village of Cottage Grove, WI

6d • Onsite

About The Position

ACC Management Group is seeking a Community Manager for Glen Grove Apartments, an affordable housing community in Cottage Grove, Wisconsin. The role is responsible for daily property operations, resident relations, leasing, and compliance with Section 8 and Section 42 (LIHTC) requirements. The Community Manager serves as the main contact for residents and prospective residents and oversees applications, eligibility verification, leasing, renewals, move-ins, and move-outs.

The position maintains resident and property records, supports rent collection and occupancy, coordinates maintenance and vendor activity, conducts inspections and showings, and addresses resident concerns. It also supervises on-site employees and contractors, supports marketing, and works with the Regional Manager on budgets, reports, and projects. The role requires travel to assigned properties and periodically to corporate trainings and meetings.

Requirements

• High school diploma or equivalent required.
• 1–2 years of property management or industry-related experience required.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently, make decisions within established guidelines, and meet tight deadlines.
• Strong verbal and written communication skills and customer-service skills, including the ability to handle complaints positively and efficiently.
• Professional, respectful, goal-oriented, and collaborative approach.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Ability to physically inspect properties.
• Valid driver's license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to perform the physical demands of the role, including regularly talking or hearing and frequently standing, walking, bending, climbing, using full hand range of motion and finger dexterity, and reaching with hands and arms.

Nice To Haves

• Previous property management, affordable housing, leasing, or customer service experience preferred.
• Experience with Section 8 and/or Section 42 (LIHTC), including project-based Section 8, preferred.
• Knowledge of Fair Housing laws preferred.
• Experience with Onesite software is a plus.

Responsibilities

• Manage daily property operations and office activities.
• Serve as the primary contact for residents and prospective residents; respond to inquiries and concerns in a timely, professional manner.
• Manage leasing, applications, move-ins, move-outs, recertifications, renewals, showings, and associated paperwork.
• Process applications and verify eligibility for Section 8 and Section 42 (LIHTC) programs; maintain compliance with HUD, tax credit, and Fair Housing requirements.
• Maintain secure and accurate resident files, maintenance records, accounting records, budgets, marketing binders, and correspondence documentation.
• Coordinate maintenance requests and communicate with the maintenance team; oversee maintenance work performed by employees and independent contractors.
• Monitor rent collection, delinquencies, and occupancy; coordinate bank deposits as needed.
• Conduct property and unit inspections as needed and ensure vacancies and complexes are ready for showings and move-in dates.
• Communicate and maintain relationships with residents, prospects, vendors, suppliers, professionals, and company staff.
• Coordinate resident activities and communications as needed; maintain strong resident relations and apply community policies.
• Report and document accidents and emergency situations in a timely manner.
• Supervise on-site employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners; provide training, guidance, and coaching.
• Recommend and assist with marketing strategies and their implementation.
• Maintain current knowledge of assigned properties, Fair Housing laws, and company policies and procedures.
• Coordinate with the Regional Manager on the next year's budget allowance for approval.
• Complete assigned reports and projects for the Regional Manager by required deadlines.
• Travel to assigned property locations using personal transportation and attend periodic corporate trainings and meetings.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for eligible employees working 30 or more hours per week.
• 401(k) eligibility for full-time and part-time employees after six months, with company matching contributions of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time team members, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED