Community Manager

Lyon Living•Fullerton, CA

15d•$85,000 - $90,000•Onsite

About The Position

Lyon Living is hiring a full-time Community Manager for Las Palmas in Fullerton, California. The role is responsible for customer service and the daily management and coordination of apartment community operations, including leasing, rent collection, compliance files, inspections, re-certifications, and supervision of office staff. The position requires travel away from the assigned property for meetings, visits to other company-operated locations, and purchases from offsite vendors. A valid driver’s license or an alternative means of transportation at the employee’s expense is required to reach destinations in a comparable time. Employees who drive their own vehicles for work must have a valid license and provide proof of insurance; a DMV record search may be conducted. Pre-employment background checks and drug screening are required. Lyon Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

High school graduation or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
At least three years of experience in management and supervision of at least two employees.
Intermediate to advanced experience with accounting and/or mathematical functions.
Intermediate to advanced experience in financial law and apartment management law; understanding of and compliance with federal and state labor and housing laws.
Strong customer service skills.
Ability to write and analyze detailed reports and documents.
Efficient communication, organizational, and time-management skills.
Ability to understand and respond to common inquiries or complaints from customers, employees, and community members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and suggest resolutions.
Intermediate to advanced knowledge of Onesite and Microsoft Office.
Valid driver’s license or an alternative form of transportation at the employee’s own expense that enables timely travel to required destinations.
Employees driving their own vehicle for work-related duties must have a valid driver’s license and provide proof of insurance; they may be subject to a DMV record search.
Successful completion of pre-employment background check and drug screening.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepare, implement, and maintain a cost-effective property budget with assistance from the Director of Property Operations.
Maximize gross rent and miscellaneous income through rent increases, lease renewals, and collection of fees and special charges.
Monitor vacancies, delinquent rents, and concessions proactively.
Develop strategies to consistently exceed budgeted NOI.
Control expenditures by ensuring products and vendor and subcontractor services comply with the operating budget while maintaining the property in superior condition.
Review daily, weekly, and monthly financial reports and prepare monthly progress reports and action plans.
Interview, screen, and select qualified candidates in accordance with labor laws and company policies and procedures.
Train and develop personnel through an effective training program.
Review scheduling of resident maintenance requests and assist the Maintenance Supervisor in providing quality, prompt service according to priority.
Inspect vacant apartments daily for market readiness and communicate unacceptable conditions to the Maintenance Supervisor.
Recommend and communicate cost-effective savings and time-efficient programs or ideas to the Director of Property Operations.
Conduct regular property inspections covering asset preservation, property condition, and safety compliance; ensure routine maintenance is completed on time and accurately.
Coordinate communication between Lyon Living and on-site retail tenants.
Manage declining employee performance in a timely manner in accordance with company policies and procedures.
Maintain resident retention programs and ongoing social activities.
Complete and submit timesheet edits, payroll timesheets, tracking reports, and safety reports on time.
Follow company purchase-order procedures.
Generate traffic by reviewing the marketing program, including auditing box scores, advertising sources, and off-site marketing.