Community Manager

Bell Partners Inc • Charlotte, NC

5d

About The Position

The Community Manager leads and directs all community operations to ensure quality services and a high degree of customer satisfaction. The role leads and motivates community staff to serve residents and maintain resident satisfaction, and is responsible for recruiting, hiring, onboarding, managing, and providing feedback to associates. The manager also oversees property performance, leasing, budgeting, marketing, and contracted services.

Requirements

• BA/BS in business, sales, or a related field; relevant experience; or a combination.
• Successful supervisory experience.
• Ability to build, lead, and serve on teams.
• Strong marketing skills.
• Advanced mathematical skills and ability to analyze and explain financial reports.
• Strong working knowledge of MS Office Suite, including MS Excel.
• Superior interpersonal skills and ability to provide exceptional customer service.
• Strong time management skills and ability to multitask.
• Demonstration of Bell Core Values.
• Ability to walk, bend, reach, climb, and lift up to 30 lbs.
• Ability to work with mechanical and electrical equipment, as well as hazardous materials.
• Must be comfortable with heights and moving heavy objects.

Nice To Haves

• Three or more years of experience in a property management role.
• Knowledge of Yardi Voyager or similar programs.

Responsibilities

• Motivate associates through recognition programs, training, and team building.
• Ensure the team meets BAL strategic drivers.
• Train staff members on proper leasing techniques and resident service.
• Maximize property performance, including walking the grounds and inspecting apartments.
• Tour visitors and guests through amenities, apartments, models, and the community.
• Conduct regular performance appraisals and address employee relations or associate concerns.
• Maintain complete and accurate associate files and support high associate satisfaction, as measured by periodic surveys.
• Conduct weekly meetings with leasing and maintenance staff.
• Develop and administer the community budget, and evaluate unit prices in accordance with the market and budget goals.
• Develop an annual marketing plan and conduct monthly marketing reviews.
• Obtain bids for contract services and oversee routine capital projects, coordinating with Construction Services as necessary.
• Be responsible for 35% of leasing activities.
• Maintain regular attendance and punctuality.

Benefits

• Opportunities for career growth.
• Total rewards benefits package.
• Cell phone allowance.
• Family health insurance.
• 401(k) match.
• Vacation, personal days, and sick time.
• Customized training programs.
• Associate referral bonus plan.
• Diverse, equitable, and inclusive work environment.
• A culture that empowers associates to make a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager