Community Manager

MMS Group • Philadelphia, PA

26d • $70,000 - $75,000

About The Position

The Community Manager leads the operational, financial, and cultural performance of a residential property. The role oversees daily operations, resident satisfaction, team development, leasing, and financial results while promoting GoldOller’s service standards. The manager develops and implements improvement plans when performance falls short and keeps leadership informed. The position may also earn monthly commissions.

The Community Manager manages property budgets and reporting, compliance, inspections, resident communications, leasing and marketing activities, maintenance coordination, and asset preservation. The role recruits, coaches, and develops staff, supports a collaborative and accountable workplace, and works with regional and asset leadership as needed. It requires working one weekend per month and travel to other sites, including out-of-state and overnight travel, as needed.

Requirements

• Demonstrated success in property management, with financial, leasing, marketing, and resident-relations skills.
• Proficiency in Microsoft Office and RealPage systems, including OneSite, AIRM, and Ops Technology.
• Experience with OneSite is required.
• Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state and local codes.
• Strong leadership, coaching, and team-building abilities.
• Excellent conflict-resolution skills, balancing empathy and firmness.
• Strong multitasking, organizational, communication, and problem-solving abilities in a fast-paced environment.
• Ability to build effective relationships with peers, leadership, residents, and external partners.
• High school diploma or GED.
• One to three years of residential property management experience as a Community Manager or in a similar role.
• One to three years of multifamily housing experience.
• Ability to lift, push, or pull up to 40 pounds.
• Valid driver’s license and reliable personal vehicle.
• Ability to work one weekend per month.
• Ability to travel to other sites, including out-of-state and overnight travel, as needed.

Nice To Haves

• Bachelor’s degree in Business or Marketing.
• CAM or ARM certification.

Responsibilities

• Prepare and monitor budgets, meet or exceed occupancy and rental income goals, maintain bad debt at or below 2%, and manage expenses within budget.
• Prepare, track, and report financial information, including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations.
• Use required operational technologies, including RealPage products, to track performance, manage purchasing, maintain purchase-order compliance, and ensure accurate data.
• Develop performance improvement plans and collaborate with and inform the Regional Property Manager, Asset Manager, and DOO.
• Walk, oversee, and inspect the property, documenting findings in applicable systems.
• Complete move-in, move-out, vacancy, and annual unit inspections; enforce applicable laws and regulations; assess and post charges; and issue resident notices.
• Maintain an organized, professional leasing office with consistent office hours.
• Attend management meetings, complete assigned training, and ensure team training compliance.
• Report liability and property incidents immediately and submit workers’ compensation documentation on time.
• Motivate and develop the site team; recruit, onboard, and retain talent; coach employees; conduct reviews; manage growth plans and corrective action; and lead counseling and termination processes when needed.
• Lead weekly team meetings and apply personnel and departmental policies consistently.
• Oversee timecards, overtime, PTO, and attendance, including timely review and approval; ensure team members meet dress-code and uniform requirements.
• Maintain resident satisfaction through timely service, communication, and conflict resolution; communicate notices and enforce community rules.
• Develop resident retention programs, host and attend resident events, and maintain a renewal ratio of at least 40%.
• Manage compliant move-ins and move-outs and complete leases, renewals, and addendums.
• Monitor, solicit, and respond to social media reviews in accordance with brand standards.
• Counsel delinquent residents and participate in court hearings or appeals as needed; refer residents to appropriate support agencies.
• Oversee leasing strategy, pricing, and renewals in line with leadership and AIRM guidance; ensure leasing teams achieve a closing ratio of at least 25% and shopping-report scores of at least 85%.
• Manage advertising and social media strategy, track competitors, and conduct market surveys.
• Ensure resident-facing materials meet company branding standards and CRM leads receive timely responses and follow-up.
• Maintain occupancy by showing vacant apartments and following leasing procedures; complete approved applicant credit, criminal, and background checks.
• Partner with maintenance leadership to ensure service requests are logged, addressed within 24 hours, and closed promptly, with residents informed of delays.
• Oversee preventive maintenance, safety checklists, inspections, make-ready processes, and vendor and contractor work.
• Maintain curb appeal, cleanliness, and safety in grounds and common areas, ensuring OSHA and MSDS compliance.
• Ensure emergency calls are covered by the manager or designated team members.
• Keep community-owned tools, materials, equipment, and shop areas organized and secure.
• Perform additional duties as assigned.

Benefits

• 12 paid holidays plus a Celebrate YOU Day.
• Up to 12 days of PTO in the first year, including vacation, personal, and sick time, with increases based on tenure.
• Medical, dental, and vision plans for employees and their families, beginning the first day of the month after 60 days of employment.
• Company-paid Health Reimbursement Account.
• Company-paid life insurance and long-term disability coverage.
• 401(k) with a company match of 20 cents per dollar saved, on up to 5% of pay.
• Paid maternity, adoption, and parental leave after two years of service.
• Paid bereavement leave.
• Company-paid certifications and licensing.
• Complimentary access to community amenities, including pools, fitness centers, and wellness classes.
• Potential to earn monthly commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED