Community Manager

Afton Properties • Santa Maria, CA

21d

About The Position

Afton Properties, Inc. is seeking a full-time Community Manager for a garden-style residential property with 200–250 units. The role oversees property operations, employees, maintenance, tenant relations, leasing, marketing, finances, compliance, safety, vendors, and community events. The Community Manager serves as a key decision-maker and primary point of contact, works to provide residents with a healthy and safe environment, and helps maintain the property to company standards.

This is an hourly position with annualized compensation of $70,000–$80,000. Eligible team members may earn performance-based annual bonuses of $4,000–$8,000; bonuses are not guaranteed. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with rotation for after-hours calls and possible weekend work. The role involves moving around the property, inspecting units, touring the property, and meeting applicants in person or using virtual tools. Equipment includes computers, phones, tablets, filing cabinets, copy machines, general office equipment, and golf carts.

Requirements

• Five to ten years of experience as a Community Manager in residential, hospitality, or a similar industry.
• High school diploma or equivalent is typically required.
• Strong communication and customer service skills.
• Thorough understanding of Fair Housing laws and regulations and other pertinent rules and regulations.
• Proficiency in Office Suite and software used for leasing and marketing activities.
• Valid driver's license and reliable transportation.
• Ability to lift and move objects weighing up to 25 pounds.

Nice To Haves

• A college degree may be preferred or required.

Responsibilities

• Oversee employees by assigning tasks and following up on performance.
• Inspect the property and arrange maintenance to meet standards; coordinate property improvements as needed.
• Manage daily operations and tenant relations, coordinate tenant requests, dispatch work orders, and establish positive relationships with tenants.
• Produce and maintain forms, spreadsheets, and information packages; maintain filing systems for leases, tenants, insurance certificates, vendors, and contracts.
• Negotiate tenant leases and contracts, assess prospective tenants’ needs, and provide information about the properties.
• Advise upper management on advertising and marketing vacant spaces, coordinate staff in presenting properties positively, and stay informed about the property market.
• Oversee property finances, including collecting receivables and managing operating expenses; report on financial performance.
• Stay informed about local industry standards, including rental values and amenity standards.
• Complete required compliance courses on time, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws.
• Complete incident reports for major property occurrences and submit them to the Vice President, Regional Director, and HR.
• Develop and manage the property budget, forecast expenses, and control costs.
• Provide customer service to tenants, visitors, and vendors and resolve issues or complaints promptly and professionally.
• Ensure property and tenant safety by implementing and enforcing safety policies and procedures.
• Plan and coordinate community events to enhance tenant experience and promote a positive community atmosphere.
• Ensure property operations comply with applicable local, state, and federal laws and regulations, including health and safety, fair housing, and environmental requirements.
• Prepare and submit regular management reports on property status, occupancy, maintenance, and financial performance.
• Implement and promote sustainable practices, including energy efficiency and waste reduction.
• Develop and manage vendor relationships to support efficient and cost-effective property operations.
• Use Yardi, other property management software, and CRM software to manage operations and communications; stay current on software and technology as needed.
• Handle special projects or assignments requested by management.
• Walk the property, inspect units, tour the property, and meet with applicants in person or through virtual tools.
• Participate in an after-hours call rotation and work weekends when scheduled.

Benefits

• Medical, dental, and vision options with employer contribution.
• 401(k) with matching, eligible after 30 days of employment.
• 20% rental discount for qualified full-time employees after six months of employment.
• Paid vacation.
• 56 hours of paid sick leave.
• Paid holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and a flexible birthday holiday.
• Eligible team members may earn performance-based annual bonuses of $4,000–$8,000; bonuses are not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED