Community Manager - 5719

Guardian Real Estate Services LLC•Phoenix, AZ

22d•$23 - $25

About The Position

Guardian Real Estate Services is hiring a full-time Community Manager to oversee Acacia Heights and Spectrum Courtyard, two affordable apartment communities totaling 103 units in Phoenix, Arizona. The role is responsible for ensuring the properties meet ownership goals, following company policies and procedures, and complying with Fair Housing, landlord-tenant, and applicable affordable housing program requirements. The Community Manager supervises property staff and vendors, delivers strong resident service, maintains property appearance and upkeep, supports financial performance, and ensures required paperwork and reports are completed accurately and on time. The position manages multiple sites and requires general knowledge of affordable property management operations. The Community Manager develops and monitors budgets, analyzes financial statements and variances, manages receivables and leasing activities, completes resident income certifications and recertifications, and coordinates property maintenance and vendor services. The position also hires, supervises, coaches, evaluates, and disciplines staff in coordination with the Regional Property Manager and Human Resources. The role reports to the Regional Property Manager. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $23–$25 per hour, depending on experience, and the position is eligible for a bonus. Guardian describes a collaborative work culture with training and opportunities for professional growth.

Requirements

High school diploma or GED.
At least two years of experience managing a multifamily community.
At least one year of experience working in affordable housing (LIHTC) or a relevant industry.
At least one year of prior supervisory experience.
Strong understanding of and willingness to enforce Fair Housing and Arizona landlord-tenant laws.
Excellent attention to detail and organizational skills.
Strong customer service skills.
Strong mathematical skills and a basic understanding of property budgets.
Basic technology, internet, and general computer skills, and willingness to learn new programs as needed.
Ability to speak, read, and write in English.
Ability to communicate effectively and promptly, verbally and in writing.
Ability to complete required company training within established deadlines and attend other required training sessions.
Ability to manage multiple sites and work in a fast-paced office environment.

Nice To Haves

Specific knowledge of LIHTC, NSP, and HOME program requirements is strongly preferred.

Responsibilities

Represent Guardian positively and professionally.
Coordinate the company's efforts to meet and exceed property management obligations.
Manage property operations in compliance with local, state, and federal laws, including Fair Housing, landlord-tenant laws, and OSHA requirements.
Assist the Regional Property Manager with developing operating income and expense budgets and capital budgets that reflect owner objectives, cash-flow needs, and leasing strategy.
Analyze and report monthly financial statements, budget variances, cash management, and receivables collection strategies.
Administer budgets, review and analyze operations, and recommend corrective actions to improve efficiency, owner and resident satisfaction, and profitability.
Ensure compliance with applicable affordable housing program requirements.
Complete resident income certifications and recertifications accurately and on time.
Collect and document revenue in accordance with tenant lease obligations and company accounts-receivable policies.
Maintain confidentiality of resident, property, owner, and company information.
Direct day-to-day activities of property staff; develop, hire, discharge, evaluate, coach, and discipline staff in coordination with the Regional Property Manager and Corporate Human Resources.
Record time worked accurately and follow timekeeping guidelines, including approving site staff time records daily.
Administer leasing efforts, including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Collect delinquent accounts according to legal guidelines and coordinate with Accounting to ensure accurate rent rolls and accounts receivable.
Work with the Regional Property Manager to identify, engage, and supervise property vendors.
Approve invoices for goods and services needed to maintain the property in line with company and owner standards and the property budget.
Coordinate with corporate departments and maintain collaborative working relationships across departments and with coworkers.
Prepare and lead site staff meetings, including monthly safety meetings, and submit meeting minutes to the corporate office.
Pursue improvements to work processes and results to better meet resident needs, ownership goals, and company standards.
Perform other duties assigned by the Regional Property Manager.