Community Manager

Associa•Walnut Creek, CA

19d•Onsite

About The Position

Bay Area Property Services/Associa is seeking a Community Association Manager to join its team in Walnut Creek, California. The manager works closely with clients and vendors and partners with other Associa departments. The role requires strong customer service skills and the ability to manage multiple projects. It involves overseeing association operations, supporting boards and homeowners, coordinating vendors and inspections, managing administrative and financial processes, and traveling to client associations for meetings, inspections, walk-throughs, and community events as needed under management agreements. The position is full-time and based at 3201 Citrus Circle, Suite 205, Walnut Creek, CA 94598. Compensation is $80,000–$90,000 annually, depending on experience, with a $1,000 sign-on bonus. Associa offers full-time employees medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives.

Requirements

Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how they interface with homeowner requests.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict-resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion.
Self-motivated, proactive, detail-oriented, and able to work as part of a team.
Time-management and time-critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with stakeholders such as assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.
Two to five years of relevant experience in the HOA industry is preferred.

Nice To Haves

Bachelor's degree preferred.
Community association experience preferred but not required.
CCAM and/or CMCA certification preferred but not required.
Two to five years of relevant HOA industry experience preferred.

Responsibilities

Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed under management agreements.
Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable statutory or governing-document timeframes.
Update homeowner and association information in C3 and shared files.
Coordinate or oversee inspections of building facilities and common areas, and arrange appropriate follow-up actions.
Supervise association operations and administration in accordance with management agreements and association policies and procedures.
Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure Associa community management tools are developed and used effectively, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the community's appearance and operations.
Oversee Architectural Review Board application processing and conduct on-site community inspections as necessary.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Ensure the Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to Association operations.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Oversee the accounts payable process in accordance with Associa home office processes and procedures.
Perform other duties as assigned.