Community Manager - Hickory View

Freeman Webb Company•Nashville, TN

About The Position

The Community Manager is responsible for the day-to-day operations of an individual community or a group of communities in the same geographic area. The role builds and leads a strong team with shared goals and manages residential real estate properties for clients, personally or through subordinate supervisors and employees. Duties span budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resources administration, and the community’s overall performance as a real estate asset. The position reports to the Regional Property Manager. The Community Manager oversees property inspections and maintenance, safety practices, emergency procedures, Fair Housing compliance, leases, contractors, supplies, and the condition of buildings and common areas. The role hires, trains, supervises, coaches, and evaluates on-site employees; leads marketing, leasing support, customer service, resident retention, and resident relations; and ensures purchases, deposits, petty cash, and related accounting procedures follow company policy. The position requires an associate degree or equivalent, two to three years of related experience and/or training, or an equivalent combination. IREM certification is highly desirable. The job involves regular talking or hearing, frequent standing, walking, and sitting, often climbing or balancing, and lifting or moving up to 10 pounds regularly and up to 25 pounds frequently. Employees are often exposed to outside weather conditions; the work environment is usually moderately noisy.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
Knowledge of federal, state, and jurisdictional laws and regulations concerning multifamily housing, Fair Housing, and employee safety.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to talk and hear regularly; stand, walk, and sit frequently; climb or balance often; and regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.

Nice To Haves

IREM certification is highly desirable.

Responsibilities

Inspect each building personally at least weekly, maintain inspection records, and follow up to ensure corrective actions are completed.
Maintain effective safety practices and a proactive Community Safety Program, including recorded monthly staff safety meetings.
Coordinate with the Regional Property Manager on housing violations, special resident arrangements, and potential problems.
Ensure employees and contractors understand and follow Fair Housing policies and that required notices are posted.
Follow emergency procedures and promptly notify management and proper authorities of emergencies.
Inspect vacated apartments, determine turnover work, and approve vacant apartments before move-in.
Monitor operational and maintenance supplies in coordination with the maintenance superintendent, oversee contractors, and report concerns.
Ensure lease and rental agreements are properly completed and renewed.
Maintain clean, safe, and orderly offices, equipment, buildings, grounds, and common areas; arrange repairs or replacements as needed.
Communicate policy and procedure changes to relevant employees and keep procedure manuals and instructional memoranda accessible.
Report property or liability insurance claims within 24 hours and report employee injuries to Human Resources on the day they occur.
Assist with resident evictions in compliance with court orders and directions from the company attorney and Regional Property Manager.
Hire, train, equip, supervise, coach, and mentor on-site employees; review performance, arrange training, recommend advancement, and coordinate termination recommendations.
Ensure employees understand and follow the employee handbook, receive appropriate training, and have access to current workplace notices.
Oversee daily marketing, sales, and customer service efforts; keep vacant units market-ready and supervise outreach programs.
Review first-impression items, shopping reports, and monthly sales reports; guide staff and recommend adjustments to the Regional Property Manager.
Participate in advertising plans, analyze market surveys, and recommend pricing.
Maintain resident relations and retention programs, ensure superior customer service, meet new residents, address escalated resident concerns, and respond promptly to complaints.
Follow up with residents after maintenance work and communicate community news, obtaining Regional Property Manager approval for newsletters and nonstandard resident letters.
Ensure staff presentation and dress standards are maintained.
Ensure purchases follow company policy, vendors are approved, goods and services are satisfactory before invoices are processed, daily deposits are made, and petty cash is secured and accounted for.
Direct, coordinate, and evaluate subordinate supervisors and employees, including assigning work, appraising performance, coaching, rewarding or disciplining staff, and resolving complaints and work issues.