Community Manager

EBRPHA • Baton Rouge, LA

6d

About The Position

The Community Manager is directly responsible for managing assigned affordable housing properties and may supervise the Assistant Community Manager and maintenance staff. The role serves multiple properties across several BTR locations and oversees daily property operations, lease enforcement, tenant relations, financial performance, occupancy, rent collection, maintenance, and inspections. The position may also include staff supervision, performance management, and service-delivery improvement.

Requirements

• A minimum of two years of property management experience.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Must successfully complete required certification training within one year of hire or at the first available offering.
• Must possess a valid driver’s license.
• Ability to work indoors and outdoors consistently and assist with emergency measures in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit.
• Ability to read and interpret a variety of manuals and documents.
• Mobility and flexibility to walk, bend, kneel, lift, and reach; ability to walk long distances multiple times a week.

Nice To Haves

• Tax-credit experience and a strong operations background.
• Knowledge of state and federal regulations.

Responsibilities

• Supervise, direct, and manage day-to-day property management activities for assigned Affordable Housing AMP/properties.
• Enforce leases, including counseling tenants, preparing written correspondence, filing evictions, and representing EBRPHA in court processes.
• Investigate tenant complaints and resolve tenant issues.
• Assist in developing annual operating budgets; monitor property financial performance, expenditures, and variances; and review invoices from contracted service providers.
• Manage tenant accounting, including account adjustments, rent changes, retroactive billings, refunds, maintenance charges, late fees, and repayment agreements and schedules.
• Oversee occupancy and rent collection activities, including annual recertifications, continuing eligibility compliance, rent collection reports, delinquent accounts, and income verification reports.
• Monitor maintenance performance using a work order system and monitor vacancies and unit turnarounds.
• Ensure the efficient operation and maintenance of buildings, grounds, and units.
• Plan and oversee property inspections, including HUD Real Estate Assessment Center, contracted, investigative, annual recertification, and quarterly housekeeping inspections.
• Participate in interviewing and selecting personnel as needed; review and approve staff time and leave reports; conduct staff meetings; and recommend pay, status, and classification changes.
• Manage staff disciplinary processes and conduct performance plans and evaluations.
• Support staff in developing and implementing work plans and initiatives, and facilitate continuous improvement in service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed