Community Manager - Aqua at Sandy Springs

Greystar Management Services•Sandy Springs, GA

5d•Onsite

About The Position

The Community Manager manages the day-to-day operations of an assigned apartment property, including its team members, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This position is for a stabilized, 219-unit garden-style property. The manager contributes to property budgeting and financial performance, oversees leasing and rent collection, controls expenditures, and manages vendor invoices and owner communications. The role also develops and implements marketing and leasing strategies, supports resident satisfaction and retention, oversees maintenance service standards, and maintains the property's safety, cleanliness, and appearance. The Community Manager hires, trains, and supervises property staff and completes accounting, financial, administrative, and other reports. The position is based in an office environment with frequent possible exposure to outdoor conditions. Local travel may be needed for bank deposits, training, outreach events, or other work-related activities. The listed salary range is $80,000–$85,000, with possible additional compensation through bonus programs.

Requirements

Minimum of 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Any licenses or certifications required by state and local jurisdictions.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage day-to-day property operations, team members, activities, and resources to achieve budgeted financial and operational goals.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Set rent rates, meet revenue targets, oversee timely rent and fee collection and posting, make bank deposits, and prepare and review monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewal leases, apartment inspections, notices, evictions, and allowable late fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take appropriate action to maintain the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.