Community Manager

Woda Cooper•Grand Rapids, MI

6d•Onsite

About The Position

The Community Manager oversees day-to-day operations at Grand View Place, an affordable housing community in Grand Rapids, Michigan. The role focuses on leasing and resident relations, financial and compliance administration, property upkeep, and maintaining a welcoming community. The manager works with residents, prospects, associates, vendors, the Compliance team, and the Regional Manager, and responds to after-hours and weekend emergencies involving injuries or property damage. Travel to community locations and surrounding markets is required. Employment is contingent on education verification, references, a background check, and drug screening.

Requirements

At least 18 years old.
High school diploma or GED.
Outgoing, friendly, customer-oriented demeanor.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Travel to community locations and surrounding markets is required.
Valid driver’s license and insurance.
Able to sit for prolonged periods and work on a computer, as well as stand and walk, give tours, and meet with potential tenants.
Able to lift up to 15 pounds and traverse properties with stairs and in a variety of weather conditions.

Nice To Haves

Experience working in affordable housing programs, including one or more of LIHTC, Section 8, and HUD.
Experience with property management-related software.
Familiarity with Fair Housing laws.

Responsibilities

Maintain positive interactions with residents and the public to enhance the community image and resident retention.
Lease apartments by handling inquiries, greeting and showing units to prospects, taking applications and deposits, verifying income and credit information, following up with prospects, and ensuring leases and annual certifications are executed and renewed on time.
Maintain the community’s curb appeal and welcoming appearance.
Keep prospect and resident information confidential.
Securely handle rents and other on-site monies, make daily deposits, and maintain records.
Oversee rent collection and posting, track collections, pursue delinquent accounts, issue resident notices, and attend court proceedings as needed.
Screen and score rental applicants, control delinquency, and promptly process bad-debt files for collections.
Create and maintain a customer-centered service culture with prospects, residents, family members, and fellow associates.
Administer the community operating budget and control monthly expenses using a budget control log where applicable.
Assemble detailed credit and income information and verification documents for prospective resident approval and recertification, and forward them to Compliance for approval.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track unit inspections and ensure preventive maintenance is completed.
Approve vacant units as market-ready and provide feedback or work orders needed to meet company standards.
Walk and inspect the property daily; schedule capital improvements and repairs, collect bids based on common specifications, and forward them to the Regional Manager for approval.
Ensure financial reporting, records, and paperwork are completed correctly and on time.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Monitor neighborhood market conditions.
Ensure residents follow lease terms and community rules and regulations.
Develop and implement resident relations programs.
Participate in company-sponsored continuing education and training seminars; complete assigned training courses on time.
Promptly report work-related injuries to People Operations and the Regional Manager and through Incident Reporting.
Promptly report property loss or liability-related issues involving staff, residents, or guests.
Read and follow company policies and procedures, respond promptly to email, and learn and use company-related software.
Respond to after-hours and weekend emergencies involving injuries or property damage.
Communicate effectively with residents, associates, and vendors; report to work dependably and on schedule.
Perform other related duties or training as assigned.