Community Manager

BH Management Services, LLC•Kennesaw, GA

11d

About The Position

The Community Manager II oversees successful day-to-day operations of a multifamily community, including financial, administrative, sales, marketing, and maintenance functions. The role ensures company standards are achieved and excellent customer service is delivered, while demonstrating commitment to internal and external customers and representing the company professionally and courteously. The position regularly inspects the property, supports compliance with safety and applicable regulations, evaluates operating and market information, and implements strategies to meet occupancy and revenue goals. It also addresses resident service needs, coordinates maintenance and preventative maintenance, contributes to budgeting and financial controls, monitors revenues and expenses, prepares operational reports, and leads property staff through hiring, training, supervision, development, and performance management.

Requirements

3–5 years of property management experience.
Ability to travel by car or plane an average of 20% of the time.
Advanced skills in Microsoft Word, Excel, and computer technology.
Strong written and verbal communication skills.
Prior leadership experience.
High school diploma or GED required.
Where required by law, possess a state leasing license or be able to obtain the required license within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Inspect the property regularly to ensure company standards are met and take appropriate action to support compliance with safety, industry, and city, state, and federal regulations.
Identify opportunities to improve property efficiency, productivity, and profitability.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Monitor traffic logs, budget guidelines, renewal information, and marketing data, and provide current information as requested.
Develop resident retention strategies, communicate with residents in a timely manner, address service issues, and monitor resident satisfaction.
Manage repair and maintenance requests and ensure timely responses to resident service orders.
Verify, inspect, and confirm the status of vacant units; oversee implementation and documentation of preventative maintenance programs.
Partner with the Regional Manager to develop operating income and expense budgets aligned with owner objectives, cash flow requirements, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems, including purchase orders and expense monitoring and approval.
Ensure payables and purchase orders are processed accurately and on time; monitor and review vendor statement balances.
Review monthly income and expense reports and report budget variances.
Coordinate collection and documentation of revenues in accordance with leases and owner policy, and promptly collect delinquent accounts in accordance with company policy.
Prepare weekly and monthly property operational reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor property staff in accordance with company policies, procedures, and directives.
Conduct staff performance evaluations and take corrective action as needed.
Perform other duties as assigned.