Community Manager

RPM Living • Orlando, FL

5d • Onsite

About The Position

The Community Manager oversees all business operations at an apartment community. The role leads and develops property staff, supports financial and budget management, promotes resident satisfaction and retention, and works with maintenance, marketing, and property owners to meet operational, occupancy, and revenue goals. The successful candidate is professional, dependable, collaborative, and effective at leading teams and communicating with residents, associates, and owners.

This is an on-site role based primarily in an office, with occasional work outdoors and exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

Requirements

• Bachelor's degree from a four-year college or university, or 1–2 years of relevant experience, or an equivalent combination of education and experience.
• 3 or more years of related multifamily property management experience.
• Strong leadership and management skills.
• Team-oriented, professional, and effective communication skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to meet the position's physical requirements, including sitting for extended periods, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items weighing up to 20 pounds, and operating office equipment.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Lead property staff, including interviewing candidates, overseeing onboarding and training, approving timesheets, and conducting quarterly discussions and annual assessments in accordance with company policies and standards.
• Drive team performance, provide feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Train office staff on leasing paperwork, workplace safety, and daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities.
• Assist with budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
• Collaborate with the property maintenance team to ensure resident service requests are answered and completed promptly in line with company standards.
• Provide excellent customer service and maintain high standards for resident service.
• Analyze market and economic trends and partner with marketing to implement short- and long-range leasing strategies that achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage client and owner relationships by meeting with owners, conducting property tours, providing updates, and responding to owner requests.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager