Community Manager

ACC MANAGEMENT GROUP, INC. • Madison, WI

4d • Onsite

About The Position

ACC Management Group is seeking an experienced Community Manager to oversee Point Place Senior Apartments, a 54-unit senior community on Madison’s west side. The role manages day-to-day property operations, supports residents, coordinates vendors and staff, and keeps property activities, documentation, and deadlines organized. The Community Manager works with affordable housing programs and must maintain compliance with company policies and Fair Housing requirements.

The position operates in a professional office environment and requires travel to assigned properties using personal transportation, as well as periodic travel to corporate trainings and meetings. The role supervises on-site employees, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Requirements

• High school diploma or equivalent.
• 1–2 years of property management or industry-related experience.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including MS Outlook, Word, and Excel.
• Valid driver’s license with an acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize, manage time efficiently, and work independently under tight deadlines.
• Excellent verbal and written communication skills.
• Strong customer service skills, including the ability to handle complaints positively and efficiently.
• Goal-oriented and collaborative approach.
• Professional appearance and respectful interactions with others.
• Ability to physically inspect properties.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to talk or hear regularly; stand, walk, bend, climb, and use full hand range of motion and finger dexterity frequently; and reach with hands and arms.
• Ability to travel to assigned properties using personal transportation and periodically travel to corporate trainings and meetings.
• Ability to supervise on-site staff, including maintenance technicians, assistant community managers, leasing agents, and cleaners.

Nice To Haves

• Knowledge of project-based Section 8 or Section 42 housing.
• Knowledge of Fair Housing laws.
• Experience with OneSite software.

Responsibilities

• Prepare complexes and vacant units for showings and move-in dates.
• Explain property features and amenities to prospects, answer questions promptly, and conduct vacant-unit showings.
• Greet walk-in visitors during office hours and respond to their needs, questions, and complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process applications, recertifications, renewals, and related paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, and monitor renewal notices and follow up as needed.
• Coordinate lease paperwork for move-ins and move-outs.
• Collect rent and handle delinquency matters and related reporting according to company procedures and policies.
• Maintain positive resident relations while enforcing company and community policies, and address resident concerns in a timely manner.
• Maintain relationships with vendors, suppliers, and service professionals.
• Document resident correspondence and report and document accidents and emergencies promptly.
• Secure resident files and confidential information, and maintain maintenance files, accounting records, budget materials, and marketing binders.
• Oversee and supervise maintenance activity performed by employees and independent contractors.
• Manage on-site property employees, including providing training, guidance, and coaching.
• Recommend and assist with marketing efforts and implementation of marketing strategies.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and comply with Fair Housing laws and applicable company policies and practices.
• Coordinate, plan, and review the following year’s budget with the Regional Manager for approval.
• Coordinate bank deposits as needed.
• Submit assigned reports and projects to the Regional Manager by required deadlines.
• Physically inspect properties.
• Travel to assigned properties and periodically attend trainings and meetings arranged through the Corporate office.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy for employees enrolled in STD and LTD, available to employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with a company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including full-time and part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED